KARRU SUDHAKARA RAO
Hyderabad,TG
Summary
Dynamic Senior Network & Infrastructure Manager with over 22 years of extensive experience in IT Service Delivery, Enterprise & Telecom Networks, and Data Center Operations. Proven track record in driving network transformation initiatives, implementing SD-WAN solutions, and optimizing DDI (Infoblox) and Load Balancers (F5 & Netscalers) to create cloud-ready infrastructures for large-scale global projects. Recognized as a strong people manager, leveraging ITIL4, PMP, and PRINCE2 certifications to deliver business-aligned solutions that meet the strategic needs of Fortune-level clients. Commitment to excellence in service delivery ensures seamless integration of innovative technologies to enhance operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Technical Network Infrastructure and Cloud Project Manager
Tech Mahindra Ltd
09.2008 - Current
- Clients: Cleveland Clinic Foundation, Solenis LLC, Nationwide Building society- British Telecom, Philips Ltd-BT , Bristol Myers Squibb-BT Etc.
- Roles & Responsibilities:
- Designation: Offshore Technical Network Infrastructure Manager.
- Project -Cleveland Clinic Foundation-26th March 2023- Till Date
- Roles & Responsibilities
- Provide leadership, mentorship, and performance oversight across time zones.
- Coordinate team roles for monitoring, incident response, and system support
- Oversee physical and virtual data centres operations, including servers, storage, networking, virtualization, and backup systems.
- Ensure systems are available, resilient, and aligned with business continuity and disaster recovery plans.
- Coordinate with internal and external stakeholders to maintain uptime and mitigate risks.
- Develop and enforce standard operating procedures for data centres tasks, from maintenance to scaling.
- Monitor performance, capacity, and reliability of data centres environments.
- Work with senior IT leadership to deploy, optimize, and modernize network infrastructure — including LAN/WAN, cloud integrations, and hybrid architectures.
- Align offshore operations with wider enterprise network, infrastructure, and security strategies.
- Support planning and implementation of infrastructure upgrades, migrations, and new service rollouts
- Act as a key liaison between Cleveland Clinic’s IT teams (in the U.S.) and offshore delivery units, ensuring consistent policy application and adherence to ITIL or equivalent frameworks.
- Define operating procedures that support incident management, change control, asset tracking, and configuration management.
- Ensure compliance with healthcare regulations (e.g., HIPAA for data handling) and internal governance policies.
- Coordinate with third-party vendors, cloud service providers, and infrastructure partners to ensure deliverables meet contractual standards.
- Monitor performance of outsourced/offshore partners against SLAs.
- Support vendor negotiation and performance reviews, especially for network, data centres, and cloud operational contracts.
- Track operational metrics — uptime, throughput, incident response times, etc.
- Present performance reports to senior leadership to inform decisions on scaling, redundancy, or modernization.
- Drive continuous improvement initiatives to strengthen operational reliability.
- L3 Support to lead and manage, Install, configure, and maintain routers, switches, Infoblox(DDI), Netscalers, F5 ,ACI , Nexus Switches etc...
- Good Exposure to Wireless LAN Controller, Access-Point. Performing change management, Cisco Prime managing 13060 AP’s, 106 WLC CCF Network.
- Project -Solenis LLC- 26th March 2015 to 25th March 2023
- Designation: Offshore Technical Network Infrastructure Manager.
- Roles & Responsibilities
- Implementation Migration & Managing Operations for offshore network delivery lead.
- Wide Experience in Implementing and Designing Cisco Meraki SD-WAN Solution
- Support and Implementation of Network LAN (Cisco & Meraki & Cato Network)
- Troubleshooting at Layer 3 Routing Protocols & Wireless LAN & Controllers.
- Managing and Configuring ACS, Defining Access policy for VPN Client users.
- Project - Nationwide Building society- British Telecom – 16th Feb 2012 to 20th March 2015
- Designation: Offshore Technical Network Infrastructure Manager.
- Roles & Responsibilities
- Conducted various enterprise clients network site surveys, validation of network design documentation
- Design plans as well as lead initiatives for the optimization and restructuring of network architecture.
- Provide solutions to complex problems on the integration of various technologies
- High Level Design (HLD), Bill of Material(BoM) & Creating Low Level Design (LLD), IP Schema. Performing IOS up gradation and working Extensively on Switches.
- Involved in Network Planning, design, deployment and enhancement to enterprise LAN and WAN infrastructure for BT Enterprise customers in UK, Europe, and other regions
- High Level Design – worked closely with customers and their Network Designer Team to design and agree on LAN, WAN and Data Center solution.
- Low Level Design for customers Data center core Devices, routers, and switches
- Network Transformation, Site Migrations, New site network Implementation
- Troubleshooting – Investigating LAN, WAN and network related issues and get it resolve
- Project - Philips Ltd-BT – 21st Aug 2011 to 15th Feb 2012
- Designation: Offshore Technical Network Infrastructure Manager.
- Roles & Responsibilities
- Products - BT MPLS, Ether way, IP Clear, ADSL, High availability, and redundancy Solution for Data Center and remote site for WAN connectivity including split site high availability solution
- Implemented L2 VPN, L3 VPN Tele presence services on Philips Networks.
- Demonstrated history of leading large projects at a global level.
- Demonstrated people development skills, coaching and mentor technical team.
- Project - Bristol Myers Squibb-BT- 16th Sep 2008 to 20th Aug 2011
- Designation: Offshore Technical Network Infrastructure Manager.
- Roles & Responsibilities
- Worked on MACD (Move, Add, Change, and Delete) related Voice, Data & wireless Networks Projects.
- As a Network Implementation manager to ensure that equipment is procured, installed, energized, and configured in the appropriate timeframes.
- Taken Ownership for infra Incidents, problem, change & Task management on various network implementation.
Manager Data Networking
Reliance Communications Limited
09.2007 - 09.2008
- Roles & Responsibilities
- Rolled out of Metro Ethernet network in Andhra Pradesh circle.
- 3000+ Cisco C3400 L2 & C3745 Switches and 60+ C7609 Cisco L3 devices are installed, integrated, and maintained.
- Around 5000+ customer services such as L2VPN, L3VPN, DIA, and BIA Circuits delivered.
- Troubleshooted and performance analysis done on routing problems in live networks.
- Coordinated with WPC, SACFA people.
Assistant Manager – Data Networking (Circle NOC Head)
Reliance Communications Limited
09.2005 - 08.2007
- Roles & Responsibilities
- L2 & L3 Support Switching VLAN’s , STP, VTP, Access list for Metro Ethernet Switching issues for various corporate clients .
- SPOC for change management, incident management, problem management for entire metro Ethernet data network for the Andhra Pradesh Circle.
- Team Management, vendor co-ordination for the implementation of access data networks.
Network Engineer –Data Networking - Andhra Pradesh Circle
Reliance Communications Limited
07.2003 - 08.2005
- Roles & Responsibilities
- Supported Day to day Basis incident tickets related metro Ethernet data network infrastructure.
- Gathered Asset Management and working knowledge on different Cisco IOS, QOS, Switching and routing Protocols.
- Troubleshooted and performance analysis done on routing problems in live networks of MPLS and L2 and L3 VPN corporate networks.
- Installed and troubleshoot various vendor network devices Huwai, Atrica, Cisco etc…
Education
MBA - International Business
Symbiosis
PunePost graduate Diploma - Planning and Project Management (PGDPM)
Hyderabad Central University
Bachelor of Technology - Electronics & Communications Engineering
Diploma - Electronics and communication engineering (DECE)
Skills
- IT service delivery proficiency
- Network infrastructure management
- Cross-functional team collaboration
- Layer 3 routing troubleshooting
- Proficient in WAN protocols
- Experienced in managing load balancers (Netscalers & F5)
- PMP and PRINCE2 certified professional
- Certified in IT service management
- Proficient in CCNA, CCNP, CMNO, and Azure Fundamentals (AZ-900)
- Proficient in IT service management tools
Certification
- Cisco Certified Network Associate (CCNA2.0)-
- Cisco Certified Network Professional (CCNP)
- Microsoft Certified Professional (MCP)
- Information Technology Infrastructure Library Foundation (ITIL V3) & ITIL 4
- ITIL v3 Intermediate: Service Operations, SS.
- PRINCE2 Foundation & Practitioner
- Cisco Meraki Network operator (CMNO)
- PMP (Project management Professional)
- Microsoft Certified Azure Fundamentals (AZ-900)
Timeline
Technical Network Infrastructure and Cloud Project Manager
Tech Mahindra Ltd
09.2008 - Current
Manager Data Networking
Reliance Communications Limited
09.2007 - 09.2008
Assistant Manager – Data Networking (Circle NOC Head)
Reliance Communications Limited
09.2005 - 08.2007
Network Engineer –Data Networking - Andhra Pradesh Circle
Reliance Communications Limited
07.2003 - 08.2005
Post graduate Diploma - Planning and Project Management (PGDPM)
Hyderabad Central University
Bachelor of Technology - Electronics & Communications Engineering
Diploma - Electronics and communication engineering (DECE)
MBA - International Business
Symbiosis