Ankit Trivedi
Front Office Executive
Kanpur
Summary
Dynamic and results-driven professional with extensive experience handling Front Office Operations, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through personalized solutions and effective teamwork. Skilled in cash handling and maintaining accurate records, contributing to revenue growth and operational efficiency.
Overview
3
3
years of professional experience
9
9
Certifications
Work History
Front Office Executive
Fairfield by Marriott, Chennai (136 Keys)
09.2025 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved guest complaints professionally, maintaining positive relationships with guests.
Guest Experience Specialist
Fairfield by Marriott, Lucknow (222Keys)
12.2024 - 09.2025
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
- Maintained accurate records of guest preferences and history for tailored experiences during future stays.
- . Contributed towards achieving monthly revenue targets through upselling initiatives and diligent followups.
Guest Service Associate
Fairfield by Marriott. Lucknow (222 Keys)
09.2023 - 12.2024
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Education
Intermediate -
Paritosh Inter College
Kanpur 04.2001 -
High School Diploma -
S.S.N. Academy
Kanpur05-2016
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Team management
Problem-solving
Flexible and adaptable
Multitasking Abilities
Organization and time management
Supervision and leadership
Certification
Guest Voice Champion, Fairfield by Marriott, Chennai MWC
Timeline
Guest Voice Champion, Fairfield by Marriott, Chennai MWC
01-2026
Executive of the Month, Fairfield by Marriott, Chennai MWC
11-2025
Guest Voice Champion, Fairfield by Marriott, Chennai MWC
10-2025
Front Office Executive
Fairfield by Marriott, Chennai (136 Keys)
09.2025 - Current
Associate of the Month, Fairfield by Marriott, Lucknow
07-2025
Associate of the Month, Fairfield by Marriott, Lucknow
12-2024
Versatile Performer of the year - 2024, Fairfield by Marriott, Lucknow
12-2024
Ijobs - 2024, Fairfield by Marriott, Lucknow
12-2024
Guest Experience Specialist
Fairfield by Marriott, Lucknow (222Keys)
12.2024 - 09.2025
Associate of the Month, Fairfield by Marriott, Lucknow
10-2024
Versatile Performer of the year, Fairfield by Marriott, Lucknow
12-2023
Guest Service Associate
Fairfield by Marriott. Lucknow (222 Keys)
09.2023 - 12.2024
Intermediate -
Paritosh Inter College
04.2001 -
High School Diploma -
S.S.N. Academy