Ankur Agarwal

Leveraged 3+ years of progressive experience (Assistant Manager to Manager) to lead endpoint strategy and architecture for a massive global infrastructure.

• Architectural Strategy: Serve as Endpoint Architect and Manager, designing solutions for End User Computing (EUC) and managing infrastructure for approximately 130,000 endpoints.
• Cloud Migration: Successfully led the migration of Tanium to TaaS (AWS Cloud), enhancing scalability and remote management capabilities.
• ChromeOS Architecture: Designed and managed the Chrome Book Management (CBM) infrastructure, administering a fleet of 5,000 Chromebooks.
• Security & Compliance: Managed vulnerability remediation and security tools including Absolute, Kenna, and Splunk to ensure enterprise compliance.
• Tool Management: Oversee a diverse stack of endpoint tools including Beyond Trust EPM, Workspace One, and JAMF, ensuring high availability and policy enforcement.
• Leadership: Responsible for EUC strategy, incident management, vendor/contract management, and people management

• Large-Scale Administration: Technical expert and Tanium Admin responsible for managing 95,000 endpoints.
• Patching & Deployment: Expertly handled Tanium/TaaS patching, module deployments, and "Connects" integrations.
• Mobility Management: Administered Airwatch/VMware Workspace, configuring policies and deployments for mobile devices.
• Vulnerability Remediation: Managed vulnerability cycles and remediation efforts using tools like Kenna and Splunk.

• Oversaw high-priority SCCM tasks while managing L1, L2, and L3 teams.
• Administered Autopilot and Intune environments for modern device provisioning.
• Executed integrations between ServiceNow and SCCM catalogs, enhancing operational reporting with Qradar and Splunk.
• Managed server patching, upgrades, application packaging, and testing workflows.

• Directed global architecture of Microsoft System Center Configuration Manager for an environment with more than 30,000 machines.
• Sustained SCCM hierarchy through systematic upgrades and comprehensive backup troubleshooting.
• Expertise in OS deployment, emphasizing image management and task sequence development within SCCM 2012.
• Implemented WSUS synchronization with SCCM to enhance patch management efficiency.

• Responsible for monthly patching activities, OSD, and deploying security updates via SCCM.
• Managed package creation, application deployment, and SCCM client troubleshooting.
• Troubleshot SCCM client issues to maintain seamless operations.

• Executed SCCM health checks to ensure system reliability and performance.
• Facilitated software distribution to enhance user access to applications.
• Conducted client remediation to resolve technical issues efficiently.
• Managed application packaging and troubleshooting for seamless deployment.

• Managed ERP software and website development to enhance functionality and user experience.
• Coordinated daily operations, ensuring workflow efficiency and smooth project execution.
• Implemented best practices to optimize operational procedures and minimize errors.
• Facilitated team meetings to align project goals and clarify task assignments.