Indranil Kundu
IT System Administrator | Network & Desktop Support Specialist | 8+ Years Experience | CCNA | Infrastructure & Security Expert
Kolkata
Summary
Experienced IT System Administrator and Network Engineer with 8 years of experience managing IT infrastructures, network and desktop support, server administration, and cybersecurity protocols. Skilled in strategizing, implementing, and maintaining IT systems to improve efficiency and operational resilience. Holds CCNA certification and expertise in LAN/WAN, Windows Server, firewall security, and cloud integration for complete IT solutions. Infrastructure engineering professional with robust experience in designing, implementing, and maintaining complex network systems. Adept in troubleshooting, system optimization, and ensuring robust security protocols. Strong focus on effective team collaboration and consistently achieving project goals. Known for reliability, adaptability, and technical expertise in network architecture, cloud services, and virtualization.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Information Technology Infrastructure Engineer
Techno India Group
07.2019 - Current
- Led full IT infrastructure setup including structured cabling, network switches, access points, and servers.
- Managed daily desktop, network, and printer support for 400+ devices across the campus.
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
- Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Administered Windows Server 2016 (AD, DNS, DHCP), firewall, and surveillance systems.
- Configured and maintained Internet Leased Line, LAN/WAN connections, and backup solutions.
- Successfully migrated systems to cloud-based Google Workspace & Office 365 platform.
- Resolved 95% of network issues timely, improving efficiency.
- Improved security policies by developing and overseeing configurations for VLAN, STP, VPN.
- Installing and configuring and support of server 2019.
- Resolved 90% of software and hardware issues for desktops and laptops.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Trained junior engineers on industry-standard methodologies related to networking protocols, server administration techniques, or virtualization technologies.
IT Operation
Core Integra Consulting Service Pvt Ltd – TCS iON
05.2016 - 07.2019
- Handled IT operations with a focus on network engineering
- Developed network architecture designs and performed capacity planning via network performance monitoring.
- Designed, tested, and implemented new network solutions to improve efficiency.
- Maximized network performance through ongoing monitoring and troubleshooting.
- Identifying training needs and conducting training.
- Good communication and interpersonal skills.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
Education
Masters of Network Administration - IT Networking
Jetking Learning Center
Kolkata 06.2015 - 05.2016
Bachelor of Arts -
Ranchi University
Jamshedpur 05.2012 - 06.2015
Diploma - Hardware and Networking
CMC
Kolkata 04.2012 - 06.2014
Skills
- IT Infrastructure Management
- Network Administration (LAN/WAN)
- System administration
- Technical support and assistance
- Desktop Support & Troubleshooting
- Windows Server (AD, DNS, DHCP)
- Data Backup & Disaster Recovery
- Office 365 / Email Configuration
- Network Monitoring,Network design and implementation
- Hardware & Software Installation
- Server hardware troubleshooting
- Windows server administration
- Firewalls and network security
- CCNA ( Switches and routers,VLANS,STP,VTP,TCP/IP protocol,Ether Channel )
- Team building
- Technology integration
- Technical documentation and reporting
- Problem-solving aptitude
- Interpersonal skills
Certification
CCNA, Cisco Certified Network Associate certification focusing on routing and switching, 2024
Accomplishments
- Enhanced Network Performance: Increased network uptime by 25% through optimized monitoring and troubleshooting techniques.
- Improved Network Security: Implemented security measures reducing incidents by 40% through proactive monitoring.
- Superior Technical Support: Led team achieving 98% success rate in system issue resolution within 24 hours.
- Effective Employee Training: Trained 20 employees on new protocols, improving adherence by 60%.
Timeline
Information Technology Infrastructure Engineer
Techno India Group
07.2019 - Current
IT Operation
Core Integra Consulting Service Pvt Ltd – TCS iON
05.2016 - 07.2019
Masters of Network Administration - IT Networking
Jetking Learning Center
06.2015 - 05.2016
Bachelor of Arts -
Ranchi University
05.2012 - 06.2015
Diploma - Hardware and Networking
CMC
04.2012 - 06.2014
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