Ankur Ajmera
Indore
Summary
Insurance Operations and Customer Service Professional with over 15 years of experience in policy servicing, process optimization, and team leadership within the insurance and financial services industries. Known for implementing process improvements that enhance operational efficiency and compliance. Proven ability to manage large-scale projects, streamline payout processes, and drive customer satisfaction in dynamic environments.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Deputy Manager – Policy Servicing
HDFC Life Insurance Company Ltd
02.2012 - Current
- Lead system projects and aligns processes for policy servicing and payout functions for individual life business.
- Conducting testing for ongoing projects to ensure accuracy, functionality and alignment of project requirements.
- Reviewing Business Requirement Documents (BRDs) for payout related projects and providing recommendations for improvements.
- Manage outsourced teams by developing training programs, monitoring performance, and ensuring process understanding and alignment with company culture
- Manage DT/TX Policies payout with outsourced Team
- Ensuring payout will process within TAT and Quality
- Manage GST Refund for NRI Customers and Automatic Vesting PS with Team
- Conduct regular audits, report findings, and recommend process improvements to enhance operational accuracy
- Collaborate with the Payout Intelligence Unit to assess suspicious cases and address potential risks
- Maintain and distribute MIS reports (daily, weekly, monthly) to track performance and ensure quality standards
- Promoted within HDFC Life for exceptional project contributions and quality control
- Recognized by management for maintaining a 100% compliance rate in audits
- Key contributor to the National Project for NEFT processing and GST refund process improvements for NRI customers
Associate Manager – HUB Operations
HDFC Life Insurance Company Ltd
10.2015 - 12.2022
- Managed payout processing, floor control reports, and document scrutiny with 100% reconciliation accuracy
- Oversaw Change in Mode requests, GST payouts for NRI customers, and compliance for audit requirements
- Coordinated closely with internal teams and TCS for smooth operations and continuous process improvement
- Created and analyzed daily, weekly, and monthly MIS reports to monitor operational efficiency
- Successfully reduced turnaround time for GST refunds through innovative process updates
- Awarded 'Employee of the Quarter' three times for outstanding performance in HUB operations
Sr. Associate – Customer Relations & Branch Operations
HDFC Life Insurance Company Ltd
02.2012 - 10.2015
- Ensured accurate cross-verification of surrender policy documents across the Indore cluster
- Managed branch-level audits, cash vaults, and client premium collections to prevent escalations and improve customer experience
- Coordinated with regional teams to facilitate seamless customer service and operational support
Zonal Coordinator (Back Office Operations)
Religare Securities Ltd
07.2007 - 01.2012
- Oversaw demat and trading account processing, customer service, and team management for back-office operations
- Coordinated with sales teams and channel partners to resolve customer queries within stipulated TAT
- Received multiple promotions, culminating in the role of Zonal Coordinator for exceptional performance in operational excellence
Education
LL.B. - undefined
Jawaharlal Nehru Vidhi Mahavidhyalaya
UjjainB.Com. - undefined
Rajiv Gandhi Govt. P.G. College
UjjainSkills
Policy Servicing
Customer Service
Process Alignment
Process Optimization
Vendor Coordination
Compliance Audits
Advanced Excel
Data Management
Report Analysis
Team Leadership
Communication
Problem-Solving
Cross-functional Collaboration
Certification
IRDA Licentiate
Hobbies
- Traveling
- Music
- News
Strengths
- Self-motivated
- Positive approach
- Proactive with a strong commitment to quality and results
Timeline
Associate Manager – HUB Operations
HDFC Life Insurance Company Ltd
10.2015 - 12.2022
Deputy Manager – Policy Servicing
HDFC Life Insurance Company Ltd
02.2012 - Current
Sr. Associate – Customer Relations & Branch Operations
HDFC Life Insurance Company Ltd
02.2012 - 10.2015
Zonal Coordinator (Back Office Operations)
Religare Securities Ltd
07.2007 - 01.2012
LL.B. - undefined
Jawaharlal Nehru Vidhi Mahavidhyalaya
B.Com. - undefined
Rajiv Gandhi Govt. P.G. College