RAVIKUMAR PULSHETTY
Pune
Summary
Results-driven Insurance Operations professional with over 4+ years of experience in policy servicing, contract management, and commercial insurance operations. Demonstrated expertise in managing end-to-end post-issuance processes, conducting policy reviews, supporting claims-related activities, and handling automatic renewals. Consistently meets or exceeds SLA, quality, and productivity benchmarks, while ensuring regulatory compliance. Highly proficient in working across multiple insurance platforms, supporting audits, resolving discrepancies, and delivering accurate, customer-focused solutions in fast-paced, compliance-driven environments.
Overview
4
4
years of professional experience
Work History
Associate, Policy Servicing & Contract Management
EXL
Pune
2024.01 - Current
- Managed post-issuance policy maintenance and end-to-end contract administration with high accuracy and compliance.
- Processed customer service requests received via email, mail, fax, and CSR management systems.
- Handled complex policy updates including address, name, SSN, beneficiary, ownership changes, and owner death processing.
- Maintained and updated policy records accurately while generating timely customer correspondence.
- Worked across multiple client platforms and applications including AWD, CSS, LifeComm, USPS, Aegon, and TLOxp.
- Consistently met or exceeded SLA, productivity, and quality benchmarks, while delivering an excellent customer experience.
Associate Ops (Insurance)
WNS Global Services
Pune
2022.06 - 2023.12
- Performed policy review for commercial line insurance policies across 40+ lines of business.
- Reviewed Property, General Liability, Workers’ Compensation, and related policies for accuracy.
- Identified discrepancies and raised amendment requests to ensure policy compliance.
- Pulled claims, loss run reports from carrier portals, and updated client applications.
- Managed automatic renewal activities by retrieving and attaching policy documents.
- Provided coaching and mentoring to new joiners, and supported team audits. • Conducted root cause analysis (RCA) for client escalations, and supported issue resolution.
Education
B.Com
Sinhgad College of Commerce, Pune (SPPU)
2020-01
HSC
St. Patricks High School And Jr. College
2015-01
SSC
Basant High School
2013-01
Skills
- Policy Review & Policy Servicing
- Claims Processing & Loss Runs
- Automatic Renewals & Contract Management
- Client Servicing & Customer Communication
- SLA, Quality & Productivity Management
- Audit support, RCA, and process compliance
- MS Office, Citrix, AWD, CSS, LifeComm, Aegon, TLOxp
Languages
- English
- Hindi
- Marathi
- Telugu
Timeline
Associate, Policy Servicing & Contract Management
EXL
2024.01 - Current
Associate Ops (Insurance)
WNS Global Services
2022.06 - 2023.12
B.Com
Sinhgad College of Commerce, Pune (SPPU)
HSC
St. Patricks High School And Jr. College
SSC
Basant High School