Ankur Chauhan
New Delhi
Summary
Dynamic professional with extensive experience at Yatra Online Pvt. Ltd., excelling in client relationship management and event planning. Proven ability to resolve complex customer issues and enhance service quality. Skilled in contract negotiation and operations management, consistently delivering exceptional results under pressure. Passionate about optimizing customer experiences and driving business growth.
Overview
12
12
years of professional experience
Work History
Sr Executive - B2C Support / Hotel Operations corporate clients
Yatra Online Pvt. Ltd.
04.2022 - Current
- Proactively manage customer issues
- Handling all hotel related query over the mail
- Hotel cancellation/amendment and refund process
- Manage challenging situation that may affect customer
- Address customer's concern in a timely manner
- Call assistance to customer's if required
- Management escalations handling
- Social media escalation handling
Senior Guest Service Associate
Holiday Inn New Delhi Transit Hotel
New Delhi
05.2013 - 07.2025
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Resolved customer complaints and escalated issues as appropriate.
- Provided assistance during peak periods such as weekends or holidays when necessary.
Executive - MICE Operation
Yatra Corporate Hotel Solution
02.2018 - 07.2020
- Maintain MICE accounts through various sales & operation activities
- Maximize up selling opportunities by proposing additional events and activities, suitable and complimenting to the MICE booking
- Works together with more suppliers, aligns them and is final responsible for their deadlines and quality of work;
- Client Servicing & BD
- Strong Contract negotiation and relationship building skills
- Proving solution for regular queries of partner hotels by coordinating with various internal departments within time line
- Planning and execution of Events
Customer Delight Executive (Hotel Operation Team)
Goibibo
01.2016 - 07.2017
- Providing customer support through Voice/ E-mail/ Chat
- General customer problem solving, assistance and follow up
- Handling Reservations & Ticketing (International and Domestic)
- Processing Bookings by coordinating with operations Team
- Handling Bookings, Cancellation, Issue of tickets and amendments
Education
BHMCT -
Banarsidas Chandiwala Institute of Hotel Management & Catering Technology
New Delhi05-2013
All India Senior Secondary School Examination -
K.V.NO.2 Delhi Cantt
Delhi Cantt01.2008
All India Higher Secondary School Examination -
K V NO 2 Ambala Cantt
Ambala Cantt01.2006
Skills
- Handling work pressure efficiently
- Excellent communication skills
- Event planning
- MICE operations
- Client relationship management
- Booking management
- Customer service
- Contract negotiation
- Vendor coordination
- Problem resolution
- Time management
- Operations management
- Business development
- Travel coordination
Accomplishments
- Participated in the soft skill workshop 'Campus Next' at B.C.I.H.M.C.T, 01/01/12
- Participated in FORMULA ONE 2011, as a Volunteer., 01/01/11
- Attended in the INAUGRAL INDIA INTERNATIONAL HOTEL TRAVEL AND TOURISM RESEARCH CONFERENCE., 01/19/11 - 01/22/11
- Participated in the Catering organized by ITC MAURYA during IPL - 3., 01/01/10
- Participated in AIRTEL MARATHON 2010., 01/01/10
- Worked with ROTARY BLOOD BANK as a volunteer., 01/01/10
- Have done National Skill Certification Program from IHM PUSA New Delhi., 01/01/13
Hobbies and Interests
- Traveling
- Listening music
Personal Information
Marital Status: Single
Timeline
Sr Executive - B2C Support / Hotel Operations corporate clients
Yatra Online Pvt. Ltd.
04.2022 - Current
Executive - MICE Operation
Yatra Corporate Hotel Solution
02.2018 - 07.2020
Customer Delight Executive (Hotel Operation Team)
Goibibo
01.2016 - 07.2017
Senior Guest Service Associate
Holiday Inn New Delhi Transit Hotel
05.2013 - 07.2025
BHMCT -
Banarsidas Chandiwala Institute of Hotel Management & Catering Technology
All India Senior Secondary School Examination -
K.V.NO.2 Delhi Cantt
All India Higher Secondary School Examination -
K V NO 2 Ambala Cantt
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