Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Accomplishments
Declaration
Timeline
Generic
Ankur Choudhary

Ankur Choudhary

Mahendragarh

Summary

Dedicated professional with 8 years of experience in the financial industry and unsecured all products, tires, fuel, and LAP loans in North India, including Haryana, Punjab, Saharanpur, and the West. East and South India. Handling the collection of more than 30 locations in India, 0 to NPA, all products (B2B/B2C). Successfully managed products: LAP loans, MSME loans, two-wheeler loans, personal loans, business loans, consumer durable loans, subscription term loans, etc. Fast learner who qualified for a quick promotion, thanks to technical knowledge and personable traits.

Overview

8
8
years of professional experience

Work History

Collections Manager

HDFC BANK
HARYANA
11.2023 - Current
  • Managed team of ground field executives to recover overdue amounts from defaulting customers through planned visits.
  • Executed effective recovery strategies by guiding and motivating team to achieve monthly targets.
  • Monitored daily performance of agents, including in-person visits for high-value accounts and timely follow-ups.
  • Enhanced customer contact rates by directing executives in advanced loss prevention activities, such as skip tracing and foreclosures.
  • Ensured compliance with collection practices and legal guidelines, maintaining adherence to code of conduct.
  • Identified accounts requiring legal action and facilitated necessary processes.
  • Oversaw adherence to SOPs related to collections, ensuring timely feedback updates and audits of cases.
  • Reviewed and presented weekly synthesis of high-value accounts while keeping team informed of relevant circulars and products.

Collections Manager

Tradeindia.com
NOIDA
06.2022 - 10.2023
  • Company Overview: Trade India is an online business-to-business (B2B) portal for small businesses based in India and around the globe.
  • Receive and distribute incoming mail, loan requests.
  • Handling 0 to 210+ DPD cases and maximum resolution in 90+ DPD cases.
  • Responded to customer issues and complaints in a courteous manner.
  • Prepared staff schedules and tracked employee performances.
  • Trade India is an online business-to-business (B2B) portal for small businesses based in India and around the globe.
  • Product- Business loan/Subscription fee finance and Personal loan

Team Leader

Bada Business
11.2020 - 06.2022
  • Debt Collection Recovery B2B/B2C Collection.
  • Managed a portfolio of clients to determine payment and credit limits, reporting the status of good and bad payment behaviors to management.
  • Traced, located, and contacted debtors tied to collection accounts.
  • Take ownership of high-value accounts, and ensure seamless collection.
  • Will be responsible for handling a team of 13+ on-role employees and field collection agencies through the team.
  • Achieved debt collection targets in line with agreed deadlines.
  • Product: personal loan, business loan, subscription fees, etc.

Collection Officer

Zinka Logistics Solutions Private Limited
Bangalore
08.2019 - 11.2020
  • Company Overview: Blackbuck is serving an Indian logistics company that simplifies trucking for every shipper and trucker.
  • Collected payments by contacting customers who defaulted on their EMIs on the due date.
  • I had seven people working in my team, and all the handled agencies maintained collection reports on a daily basis and ensured payment updates in the customer SOA at the same time.
  • I am handling and resolving billing freight charges, customer credit issues, updating account status records, and collection efforts.
  • Product credit card and truck tire loan.

Collection Executive

Home Credit India Pvt Ltd
Bangalore
08.2017 - 07.2019
  • Resolved escalated and complex customer issues, achieving high account settlement rates.
  • Developed plans for high-default customers to mitigate risks.
  • Managed cases ranging from 0 to 180+ days past due with maximum resolution in 90+ days.
  • Oversaw consumer durable loans, personal loans, and two-wheeler loans in India.

Education

Bachelor Of Computer Science -

C.C.S. University
Meerut, Uttar, India
07.2015

Skills

    Negotiation skills

  • Problem solving
  • Debt recovery and management
  • Collections expertise
  • Team leadership
  • Detail-oriented documentation and follow-up

Additional Information

Auto Dialer Software, Debt Collection Agency handling experience

Languages

  • Hindi, Native or Bilingual Proficiency
  • English, Full Professional Proficiency

Accomplishments

  • Best Employee Award Certificate

Declaration

  • I certify that the information provided in this resume is true and accurate to the best of my knowledge

Timeline

Collections Manager

HDFC BANK
11.2023 - Current

Collections Manager

Tradeindia.com
06.2022 - 10.2023

Team Leader

Bada Business
11.2020 - 06.2022

Collection Officer

Zinka Logistics Solutions Private Limited
08.2019 - 11.2020

Collection Executive

Home Credit India Pvt Ltd
08.2017 - 07.2019

Bachelor Of Computer Science -

C.C.S. University

Similar Profiles

CREATE PROFILE
Ankur Choudhary