Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Accomplishments
Languages
Timeline
Generic
Ankur Choudhary
Open To Work

Ankur Choudhary

Collection Manager
Shamli,UP

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Collections ManagerArea Collection Manager

Work Type

Full Time

Location Preference

On-SiteHybrid
Location: Shamli, UP, INDelhi, DLNoida, UPJaipur, RJHaryana, HR
Open to relocation: Yes

Salary Range

₹95000/yr - ₹200000/yr

Important To Me

Work-life balanceCompany CultureTeam Building / Company Retreats

Summary

Dynamic Collections Manager with a proven track record at HDFC Bank, excelling in debt recovery strategies and team leadership. Expert in legal compliance and risk assessment, achieving high recovery rates while enhancing customer satisfaction. Skilled in performance monitoring and conflict resolution, driving teams to exceed collection targets consistently.

Overview

9
9
years of professional experience

Work History

COLLECTIONS MANAGER

HDFC BANK
HARYANA
11.2023 - Current
  • Executed recovery strategies, guiding team to consistently meet monthly targets.
  • Managed team of ground field executives to recover overdue amounts from defaulting customers through planned visits.
  • Monitored daily performance of agents, including in-person visits for high-value accounts and timely follow-ups.
  • Enhanced customer contact rates by directing executives in loss prevention activities, including skip tracing and foreclosures.
  • Ensured compliance with collection practices and legal guidelines, maintaining adherence to code of conduct.
  • Identified accounts requiring legal action and facilitated necessary processes.
  • Oversaw adherence to SOPs in collections, ensuring timely feedback and audits of cases.
  • Worked at HDFC Bank managing accounts across all stages of delinquency, from current to write-off.
  • Handled products including business loans and CGFMU/AGRI loans across both secure and unsecured categories.

COLLECTIONS MANAGER

Tradeindia.com
NOIDA
06.2022 - 10.2023
  • Received and distributed incoming mail and loan requests to ensure timely processing.
  • Handled 0 to 210+ DPD cases, resolving maximum of 90+ DPD cases effectively.
  • Responded to customer issues and complaints courteously, enhancing customer satisfaction.
  • Assisted with business loan applications, subscription fee finance, and personal loan inquiries.
  • Prepared staff schedules and tracked employee performances.
  • Trade India is an online business-to-business (B2B) portal for small businesses based in India and around the globe.

TEAM LEADER

Bada Business
11.2020 - 06.2022
  • Managed a team of 13+ on-role employees and field collection agencies, coordinating efforts to achieve collection goals.
  • Executed debt collection strategies for B2B and B2C clients, enhancing recovery outcomes.
  • Achieved debt collection targets in line with agreed deadlines.
  • Took ownership of high-value accounts, ensuring seamless collection processes.
  • Managed a portfolio of clients to determine payment and credit limits, reporting the status of good and bad payment behaviors to management.
  • Traced, located, and contacted debtors tied to collection accounts.
  • Product: personal loan, business loan, subscription fees, etc.

COLLECTION OFFICER

Zinka Logistics Solutions Private Limited
Bangalore
08.2019 - 11.2020
  • Collected payments by contacting customers who defaulted on their EMIs on the due date.
  • Resolved billing freight charges and customer credit issues, updating account status records to improve collection efficiency.
  • Led team of seven to ensure daily maintenance of collection reports and timely updates of customer SOA.
  • Processed product credit card applications and truck tire loans to facilitate customer financing.
  • Blackbuck is serving an Indian logistics company that simplifies trucking for every shipper and trucker.

COLLECTION EXECUTIVE

Home Credit India Pvt Ltd
Bangalore
08.2017 - 07.2019
  • Managed cases 0 to 180+ days past due, achieving resolution within 90+ days for maximum recovery.
  • Developed plans for high-default customers to mitigate risks.
  • Resolved escalated and complex customer issues, achieving high account settlement rates.
  • Oversaw consumer durable, personal, and two-wheeler loans in India, ensuring compliance and risk management.

Education

Bachelor Of Computer Science -

C.C.S. University
Meerut, Uttar, India
07-2015

Skills

  • Collections management
  • Account reconciliation
  • Legal compliance
  • Risk assessment
  • Data analysis
  • Performance monitoring
  • Team leadership
  • Negotiation skills
  • Conflict resolution
  • Problem solving

Personal Information

  • Date of Birth: 01/01/91
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I certify that the information provided in this resume is true and accurate to the best of my knowledge.

Accomplishments

Best Employee Award Certificate

Languages

  • Hindi, Native or Bilingual Proficiency
  • English, Full Professional Proficiency

Timeline

COLLECTIONS MANAGER

HDFC BANK
11.2023 - Current

COLLECTIONS MANAGER

Tradeindia.com
06.2022 - 10.2023

TEAM LEADER

Bada Business
11.2020 - 06.2022

COLLECTION OFFICER

Zinka Logistics Solutions Private Limited
08.2019 - 11.2020

COLLECTION EXECUTIVE

Home Credit India Pvt Ltd
08.2017 - 07.2019

Bachelor Of Computer Science -

C.C.S. University

Similar Profiles

CREATE PROFILE
Ankur ChoudharyCollection Manager