Ankur Gupta
Lead Trainer
Bengaluru,KA
Summary
Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests. Over 3+ years of related experience conducting classroom and virtual training sessions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Lead Trainer
Concentrix Daksh Services India Pvt Ltd
Bengaluru, KA
07.2020 - Current
- Successfully assisted in transition of new new projects from training standpoint and helped with ramp up and design of training plan for new hires
- Facilitated learning through variety of delivery methods, including classroom instruction, on-the-job coaching and virtual training.
- Monitored training effectiveness through observation and metrics analysis.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Developed and delivered up-to-date training information to enhance employee performance, boosting employee efficiency.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Developed surveys to identify training needs based on quality audit and customer satisfaction survey data.
Trainer
Concentrix Daksh Services India Pvt Ltd
Bengaluru, KA
02.2019 - 06.2020
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Eliminated process gaps by implementing new methods of standardized training.
- Tracked attendance and progress against goals for each participant.
Customer Service Representative
Concentrix Daksh Services India Pvt Ltd
Bengaluru, KA
09.2017 - 01.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handle many inbound and outbound calls to customers and clients.
- Identify needs of customers, resolve issues and provide solutions.
- Upsell other products wherever possible.
- Meet personal targets and work towards meeting team targets.
- Maintain records of conversations with customers and analyze data.
- Conduct daily shift briefing for assigned LOB
Education
Bachelor of Engineering - Mechanical Engineering
NMAM Institute of Technolody
Nitte, Karkala, Udupi, KA 08.2010 - 05.2014
Skills
Microsoft Excel
Microsoft Powerpoint
Training program development
Employee training
Performance monitoring
Performance evaluation
Data organization
Timeline
Lead Trainer
Concentrix Daksh Services India Pvt Ltd
07.2020 - Current
Trainer
Concentrix Daksh Services India Pvt Ltd
02.2019 - 06.2020
Customer Service Representative
Concentrix Daksh Services India Pvt Ltd
09.2017 - 01.2019
Bachelor of Engineering - Mechanical Engineering
NMAM Institute of Technolody
08.2010 - 05.2014