Open To Work
Pankaj Baisla
Lead Trainer
New Delhi
Work Preference
Summary
Lead trainer with extensive experience in designing and implementing effective training programs. Proven leadership skills that inspire teams to exceed performance expectations. Developed innovative learning solutions that significantly enhanced team performance in previous roles.
Overview
5
5
years of professional experience
Work History
Lead Trainer
Concentrix
Gurugram
01.2026 - Current
- Formulated and executed training strategies across three major global regions for premium fintech line of business.
- Managed, mentored, and audited process trainers to uphold high instructional standards.
- Oversaw onboarding and training processes for new hires to enhance time-to-proficiency.
- Collaborated with global leaders and stakeholders to identify training needs and bridge process gaps.
- Directed all training administration tasks, including performance reporting and compliance tracking.
- Ensured 100% adherence to international banking regulations and data security standards during training lifecycle.
- Assessed training needs through employee feedback and performance metrics.
- Collaborated with management to align training programs with business goals.
- Researched, recommended and implemented electronic learning management system to efficiently record and track training activities by specific employees.
TRAINER
GLOBIVA
Gurugram
05.2024 - 01.2026
- Developed training materials tailored to diverse learning styles and needs.
- Conducted training sessions on company policies and best practices.
- Led workshops to enhance employee skills and promote knowledge retention.
- Evaluated trainee progress and provided regular, constructive feedback.
- Collaborated with management to identify training needs and objectives.
- Participated in PKT and TNI sessions to improve training effectiveness.
- Supported pre-OJT and OJT processes to facilitate skill acquisition.
- Performed call audits and delivered feedback to advisors for compliance.
TRAINER
ONE POINT ONE SOLUTIONS LTD.
Gurugram
07.2022 - 04.2024
- Conducted new hire training sessions to improve onboarding experience and accelerate integration.
- Facilitated soft skill training sessions to improve employee communication and collaboration.
- OJT after training to make advisor understand the call flow and scenario over the call.
- Training content/ module creation as per process updates.
- Developed and updated training content to reflect process changes and improvements.
- Delivered weekly process updates through concise knowledge bites.
- Led pre-shift huddles to clarify team goals and set daily expectations.
- Live call audits on production floor to ensure call quality parameters are being followed.
- Feedback to the advisor on real time.
- One on one session with the advisor if they are facing any challenges related to work or process.
- Maintain positive environment on production floor which helps in achieving target or goal.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Collaborated with staff to formulate budgets and improve department revenue.
- Financial and insurance activities
Sales Executive
Indialends
Gurugram
02.2021 - 12.2022
- Developed strong client relationships to understand their insurance needs.
- Assisted in training new sales staff on company policies and products.
- Participated in sales meetings to discuss goals and performance improvements.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Sales Executive
policybazaar
Gurugram
01.2022 - 07.2022
- Presented product offerings and policy options to prospective customers.
- Developed strong client relationships to understand their insurance needs.
- Collaborated with team members to enhance sales strategies and techniques.
- Managed customer inquiries and provided timely responses to concerns.
- Conducted market research to identify trends and competitive offerings.
- Utilized CRM software to track leads and manage follow-ups effectively.
Education
BBA -
Maharishi Dayanand University
Haryana, India07-2021
10TH & 12TH -
CBSE Board
New Delhi, India06-2017
Skills
- Instructional design
- Curriculum design
- E-learning development
- Training facilitation
- Training strategy
- Content development
- Assessment techniques
- Training needs analysis
- Performance evaluation
- Employee onboarding
- Collaborative training
- Coaching methods
- Microsoft Excel
- Scheduling coordination
- Adaptability training
- Learner motivation
Hobbies and Interests
- Travelling
- Drive
Personal Information
- Date of Birth: 03/05/99
- Nationality: Indian
Phone Number
+91, 7838181103, Mobile
Disclaimer
I look forward to any opportunity to discuss the position and what I can do for your company. I believe my vision and values align with the company that I'd be an excellent fit for your organization. Thank you for your time in reviewing my resume.
Languages
Engish & Hindi
Timeline
Lead Trainer
Concentrix
01.2026 - Current
TRAINER
GLOBIVA
05.2024 - 01.2026
TRAINER
ONE POINT ONE SOLUTIONS LTD.
07.2022 - 04.2024
Sales Executive
policybazaar
01.2022 - 07.2022
Sales Executive
Indialends
02.2021 - 12.2022
BBA -
Maharishi Dayanand University
10TH & 12TH -
CBSE Board