ANKUR MANOCHA

• In shell, I have worked in various functions in downstream (fleets and commercial) and global functions like HR, where I have delivered complex business problems to solvable user applications built on Salesforce Service Cloud, Sales Cloud, Data Cloud, Experience, and Marketing Cloud.
• Achieved strong business values ( >1 mn USD) with product deliveries quarter over quarter, and supported the business during various phases of investments in AI and divestments in markets.
• Helped the organization adapt to Best of Breed vs. Best of Suite strategy, mapping to our core business model.
• Mentored software engineers on best practices and technical guidance.
• Collaborated with developers to resolve complex application performance and scalability issues.
• Implemented agile methodologies, including pair programming and continuous integration, to enhance collaboration across multiple large-scale implementations, decommissions, or migrations to the tech stack and CRM with 20+ live integration endpoints.
• Supervised project tracking for feature requirements, milestones, resources, and change requests.
• Researched tools and technologies to improve development processes and KPIs.
• Recruited and trained IT department staff while providing ongoing supervision.
• Architected design and development of high-visibility customer-specific applications.
• Achieved cost savings through development of functional solutions to operational challenges.

• Managed multiple client engagements, adhering to tight deadlines across various industries.
• Developed strategic plans to address efficiency, cost, and profitability challenges.
• Collaborated with cross-functional teams to align organizational objectives.
• Worked closely with stakeholders to diagnose and resolve business issues.
• Served as techno-functional consultant for Salesforce.com products, including Sales Cloud and Service Cloud.
• Gathered requirements and provided development, customization, and product expertise.
• Facilitated agile practices within global teams, utilizing agile accelerators for efficiency.
• Conducted discovery workshops as pre-sales consultant, converting discussions into proof of concepts.

• Worked in developer support team supporting EMEA customers of Salesforce, using salesforce products and tools.
• Assisted developers with their queries and enhanced adoption on apex, aura & lwc frameworks.
• Provided tier-2 technical support for Salesforce, assisting architects and developers with Apex and Visualforce.
  Achieved technical expertise through certifications to enhance career development.
  Maintained strong business confidence by delivering effective solutions and support.

• Worked for an e-commerce and retail giant in the U.S. markets and helped deliver and maintain applications built on the Salesforce platform and Force.com.
• Worked on product backlog enhancements on Salesforce Sales Cloud and assisted agents and account managers with their data loads.
• Worked on integrations with DAM systems for the opportunity lifecycle.

Delivered end-to-end digital solutions for projects under Ministry of Home Affairs and state governments of Rajasthan and Chhattisgarh.
Collaborated on National Population Register Digitization and Socio Economic Caste Census programs.
Refined and gathered data in digital registers to enhance analytics and reporting capabilities.
Utilized Java and SQL technologies while customizing MVC patterns for state-specific requirements.
Contributed strategically to nation building, supporting BEL’s five percent growth over turnover of Rs 5,704 crore in 2011-12.