Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
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ANKUR PANDEY

New Delhi

Summary

Dedicated and detail-oriented, with 8 years of experience in the creation of promo codes, cashback campaigns, or their related campaign configurations.aigns across diverse categories. Skilled in end-to-end campaign management, from planning and execution to monitoring and optimization using tools like CleverTap, WebEngage, and SQL. Proven ability to manage complex business queries, resolve campaign-related issues efficiently, and collaborate cross-functionally to drive performance.
Passionate about delivering impactful user experiences and contributing to business growth. Seeking an opportunity in a dynamic environment where I can apply my expertise, make meaningful contributions, and grow beyond the numbers on a payroll.

Overview

9
9
years of professional experience

Work History

Campaign Specialist

One 97 communication | PAYTM
01.2021 - Current
  • Effectively managed and responded to business queries, delivering timely and accurate information to stakeholders using data-driven insights.
  • Collaborated cross-functionally with departments to gather relevant data and ensure efficient and comprehensive query resolution.
  • Configured, modified, and optimized cashback and promocode-based campaigns using CleverTap and SQL, ensuring alignment with business goals.
  • Conducted thorough quality checks (QC) on all campaign configurations to ensure accuracy and seamless execution.
  • Identified, analyzed, and resolved issues related to promotional campaigns, supporting their successful execution and minimizing downtime.
  • Worked closely with marketing, product, and technical teams to debug and troubleshoot campaign-related issues, enhancing user experience and engagement.
  • Proactively implemented preventive measures to avoid potential campaign glitches, improving overall campaign reliability and effectiveness.
  • Contributed to the strategy, development, and implementation of campaign initiatives aimed at driving user engagement and business growth.
  • Provided actionable feedback and insights from query resolutions to refine business operations and campaign strategies.
  • Assisted in onboarding, mentoring, and training new team members to boost team efficiency and performance.

Senior Associate

Paytm
08.2017 - 04.2021
  • Created and managed promocodes to support various promotional strategies and business objectives.
  • Handled business queries related to campaigns across multiple product categories, ensuring accurate and timely execution.
  • Managed campaign visibility and targeting using tools like WebEngage, optimizing user engagement and reach.Creation of the promocodes.
  • Handling business queries and campaign creation with multiple categories.
  • Managed campaign visibility with web engage.

Associate

Paytm
11.2016 - 08.2017
  • Managed and resolved all social media escalations, ensuring prompt and customer-focused responses across platforms.
  • Handled grievance cases and escalations addressed to the Service Head, delivering timely and effective resolutions in alignment with company policies.
  • Oversaw and resolved issues related to catalog errors and cashback discrepancies, collaborating with internal teams to ensure accuracy and customer satisfaction.

Education

Masters of Computer Application - D.E

Swami Vivekananda Subharti University
01.2018

Bachelor of commerce -

Ram manohar lohia university
01.2013

Skills

  • Data & Campaign Tools: SQL, Excel, CleverTap, WebEngage
  • Customer Support Platforms: Freshdesk
  • Project Management & Issue Tracking: Jira
  • Core Skills: Observation, Multi-tasking

Accomplishments

  • Collaborated with cross-functional teams (marketing, tech, and customer support) to reduce campaign turnaround time by 40%.
  • Identified and fixed critical cashback and catalog issues, preventing potential revenue loss and improving overall campaign reliability.
  • Conducted end-to-end quality checks (QC) for all campaign setups, ensuring 100% error-free execution in a high-volume, fast-paced environment.
  • Recognized for maintaining high accuracy in campaign configuration using platforms like CleverTap and WebEngage, contributing to a consistent campaign success rate.

Hobbies and Interests

  • Keen interest in consumer behavior psychology and its impact on digital campaign effectiveness.
  • Regular reader of blogs and podcasts on growth marketing, martech, and customer experience trends.
  • Practice journaling and structured planning, which supports strong organization and multi-tasking in a fast-paced work environment.
  • Passion for mentoring peers, sharing campaign learnings, and contributing to team knowledge growth.

Timeline

Campaign Specialist

One 97 communication | PAYTM
01.2021 - Current

Senior Associate

Paytm
08.2017 - 04.2021

Associate

Paytm
11.2016 - 08.2017

Masters of Computer Application - D.E

Swami Vivekananda Subharti University

Bachelor of commerce -

Ram manohar lohia university
ANKUR PANDEY