Ankur Sharma
Gurgaon
Summary
Results-driven IT Project Manager with 8.9 years of experience leading cross-functional teams to deliver complex technology solutions. Proven expertise in Agile and Waterfall methodologies, cloud migrations, and digital transformation initiatives. Adept at stakeholder engagement, risk management, and aligning IT projects with business objectives to drive organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT PROJECT MANAGER
Qryde by HBSS
06.2023 - Current
- Handling Project's right from the RFP to Deployment and then handing over to tech support.
- Working with Various teams alongside - QA, BA, Transport Planners, Infrastructure team, Development team
- Cloud-based solution for paratransit scheduling, dispatching, billing, reporting
- Conducting Kick Off, Business Process Review Meeting, Stakeholder meeting
- Involved in API Integration - MTM , Modiv Care, Uber,Lyft
- Drive product road-map based on customer needs
- Responsible for nurturing the customer once they have bought the product. This includes ensuring that customers have sufficient knowledge/training to use the product, helping to ensure 'go live' events are successful, helping realize optimal performance and growth while using the product, etc.
- Facilitate the grooming sessions with the product owner, to build a product backlog
- Evaluate and suggest pricing models for the portfolio of products.
- Facilitate Daily Scrum, sprint planning, sprint demo, and retro meetings
- Track and remove internal and external impediments from the team
- Led the Documentation team to design an Application manual for seamless user experience.
- Organized the training Onsite and Virtual with proper Plan of implementation before GoLive
PROJECT MANAGER (REMOTE)
Dynamsoft Corporation
11.2021 - 06.2023
- Implemented Work Management software to plan projects and communicate daily tasks to 20+ employees
- Handling India, North America, and UAE Projects
- Build and expand existing relationships through contract renewals and expanding use of Dynamsoft products with client environments
- Involved as the technical SPOC (single point of contact) from first contact until the deal is signed.
- Managed Java-based SDK integration (Barcode, MRZ Reader) into client systems, conducting rigorous unit testing and troubleshooting for performance optimization.
- Drive product road-map based on customer needs
- Responsible for nurturing the customer once they have bought the product. This includes ensuring that customers have sufficient knowledge/training to use the product, helping to ensure 'go live' events are successful, helping realize optimal performance and growth while using the product, etc.
- Facilitate the grooming sessions with the product owner, to build a product backlog
- Evaluate and suggest pricing models for the portfolio of products.
- Collaborated closely with Java development teams in Agile environments to ensure timely project deliveries.
- Facilitate Daily Scrum, sprint planning, sprint demo, and retro meetings
- Track and remove internal and external impediments from the team
Technical Support Specialist
Accenture
02.2021 - 11.2021
- Monitoring and reporting bugs for more than 30 clients on a daily basis for Google products and services
- Aided customers in identifying issues and explained solutions to restore service and functionality
- Handle team's Performance.
- Work with Customers to have a smooth journey with the product.
- Work closely with different departments to get the resolution for the issue reported.
SENIOR ACCOUNT MANAGER (RESIDENT EXPERT)
Midland Credit Management, Encore Capital Group
06.2018 - 12.2020
- Planed for securing high-value accounts for more than USD 10,000 through a consultative approach.
- Achieved 289 Percent of the target sales by serving maximum clients with 100 Percent satisfaction
- Honored by the leader-board as the rank 1 holder in the entire portfolio for the year 2019-2020.
- Improved account management by predicting potential competitive threats.
- Outlining proactive solutions.
- Monitored payments due from clients and promptly contacted clients with past due payments.
SENIOR ESCALATION SUPERVISOR
Concentrix Daksh Services
06.2016 - 01.2018
- Helped BD's to resolve issues related to payments and refund of high-value bookings above INR 50,000) targeting the U.S. market.
- Conducted training for more than 34 employees, and have been responsible for 34 team members' performance.
- Managed B2B Clients
- Managed B2B Worked with Affiliates for smooth flow of the business.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Created customer support strategy to increase customer retention
Education
Post-Graduate Certificate in Cloud Computing - Cloud Computing
California Institute of Technology
10.2021
Post-Graduate Certificate in Software Development - Blockchain
International Institute of Information Technology
09.2021
Bachelor in Computer Application (BCA) - Computer And Information Systems Security
ICFAI University , Sikkim
04.2016
Skills
- IT service management
- Project development
- Stakeholder management
- Software testing
Personal Information
Certification
- PMP - Project Management Professional
- Certified ScrumMaster (CSM) – Scrum Alliance
- ITIL Foundation – AXELOS
Timeline
IT PROJECT MANAGER
Qryde by HBSS
06.2023 - Current
PROJECT MANAGER (REMOTE)
Dynamsoft Corporation
11.2021 - 06.2023
Technical Support Specialist
Accenture
02.2021 - 11.2021
SENIOR ACCOUNT MANAGER (RESIDENT EXPERT)
Midland Credit Management, Encore Capital Group
06.2018 - 12.2020
SENIOR ESCALATION SUPERVISOR
Concentrix Daksh Services
06.2016 - 01.2018
Post-Graduate Certificate in Cloud Computing - Cloud Computing
California Institute of Technology
Post-Graduate Certificate in Software Development - Blockchain
International Institute of Information Technology
Bachelor in Computer Application (BCA) - Computer And Information Systems Security
ICFAI University , Sikkim
Similar Profiles
Ankur SharmaAnkur Sharma
IT PROJECT MANAGER at Qryde by HBSSIT PROJECT MANAGER at Qryde by HBSS
Ryan PooleyRyan Pooley
Billining Specialiast /Accounts Receivable Accountant at HBSSBillining Specialiast /Accounts Receivable Accountant at HBSS
Vaibhav DubeyVaibhav Dubey
Principal Software Engineer at PepsiCoPrincipal Software Engineer at PepsiCo
Kajal PanwarKajal Panwar
SDET Lead at ONE MOBIKWIK SYSTEMS LIMITEDSDET Lead at ONE MOBIKWIK SYSTEMS LIMITED
Sajid KhanSajid Khan
Traveler Service Manager II at Expedia GroupTraveler Service Manager II at Expedia Group