Ankur Srivastava
Varanasi
Summary
A seasoned professional with significant experience in both the loan department and customer service. Proven track record of effectively managing loan processes and delivering outstanding customer service to clients.
Overview
9
9
years of professional experience
Work History
Manager
Shri B.B. Group
VARANASI CIRCLE
2021.08 - Current
- Heading Sales & Service part of the India with taken care of Sales Ops, Analysis of sales and claims, Monthly Sales Review, Allocating monthly targets team wise and help them to achieve it respectively through ideas, motivations, various schemes, incentives etc.
Asst Manager
Kotak Mahindra Bank
VARANASI
2020.10 - 2021.02
- Managed customer service inquiries and complaints in a timely manner. Built long-lasting client relationships using strengths in communication and interpersonal relations.
Sales Executive (Personal Loan)
Quess Corp (Deputed In Axis Bank)
Varanasi
2017.11 - 2020.08
- Developed and implemented sales strategies to meet customer needs and increase revenue. Cultivated relationships with existing customers to encourage repeat business.
Customer Service Manager
YMS Mobitech Pvt. Ltd
Kanpur
2016.08 - 2017.11
- Apps Daily pvt. Itd is an insurance company which provide an insight majorly to the mobiles Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders. Developed relationships with key customers and stake holders through regular communication and follow-up.
Service Executive
Appsdaily
Varanasi
2014.12 - 2016.07
- Apps Daily pvt. Itd is an insurance company which provide an insight majorly to the mobiles Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders. Developed relationships with key customers and stake holders through regular communication and follow-up.
Education
B.COM -
Mahatma Gandhi Kashi Vidyapith
VARANASI2019-01
ITI -
GOVERNMENT OF UTTAR PRADESH
MIRZAPUR2014-01
Senior Secondary -
UP BOARD
GHAZIPUR2012-01
Secondary -
UP BOARD
GHAZIPUR2010-01
Skills
- Event Management
- Team Management
- Operations Management
- Vendor Management
- Data Analysis
- Smart Working Person
- Leadership Quality
- Positive Attitude
- Good Listener
Personal Information
- Father's Name: Mr Srinivas Shrivastav
- Date of Birth: 10/31/93
- Gender: Male
- Marital Status: Unmarried
Alternate Mobile
+91-9919999121
Languages
- English
- Hindi
Hobbies and Interests
- Net Surfing
- Computer Game
- Playing Cricket
- Listen Music
Accomplishments
- Personal Loan “Star Performer” in January 2019.
- Personal Loan “Super Star Performer” in January 2020.
- Certificate of Appreciation HDFC Year 22-23
Languages
Hindi
First Language
ENGLISH
Intermediate (B1)
B1
Timeline
Manager
Shri B.B. Group
2021.08 - Current
Asst Manager
Kotak Mahindra Bank
2020.10 - 2021.02
Sales Executive (Personal Loan)
Quess Corp (Deputed In Axis Bank)
2017.11 - 2020.08
Customer Service Manager
YMS Mobitech Pvt. Ltd
2016.08 - 2017.11
Service Executive
Appsdaily
2014.12 - 2016.07
B.COM -
Mahatma Gandhi Kashi Vidyapith
ITI -
GOVERNMENT OF UTTAR PRADESH
Senior Secondary -
UP BOARD
Secondary -
UP BOARD
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