Ankur Tiwari
Sr Business Manager
Mumbai
Summary
Client-focused Business Manager offering diverse experience in customer service, business management. Quickly builds relationships with both new clients and business partners. Quick-learning with excellent multi-tasking skills. Commended for innovation and creative problem-solving to address business challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Business Manager
Edelweiss Tokio Life Insurance Co Ltd
Mumbai
06.2018 - Current
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Relationship Manager
Manipal Cigna
Mumbai `
05.2016 - 05.2018
- Generated new business clients in partnership with business partners.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Achieved goals for sale of products and services and exceeded performance metrics for customer service.
- Educated customers about Products options and processed purchases.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Education
B.COM -
Laxman Devram Sonawane College
Thane 06.2009 - 03.2012
Skills
Business planning
Timeline
Senior Business Manager
Edelweiss Tokio Life Insurance Co Ltd
06.2018 - Current
Relationship Manager
Manipal Cigna
05.2016 - 05.2018
B.COM -
Laxman Devram Sonawane College
06.2009 - 03.2012
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