Ankur Tyagi
Meerut
Summary
Dynamic Hotel General Manager with a proven track record at Hotel Eurasia Palace, excelling in leadership and budgeting. Achieved all revenue targets while enhancing guest satisfaction through innovative service strategies. Skilled in team building and regulatory compliance, driving operational efficiency and fostering strong vendor relationships. Seasoned Hotel General Manager known for exceptional productivity and efficiency in task completion. Possess specialized skills in operational management, financial oversight, and customer service excellence. Excel in leadership, problem-solving, and communication, ensuring smooth hotel operations and guest satisfaction.
Overview
15
15
years of professional experience
Work History
Hotel General Manager
Hotel eurasia Palace
Bijnor U.P
09.2021 - Current
- Successfully managed daily operations of a 48-room hotel, including scheduling, customer service, and staff management.
- Successfully achieved all revenue and cost targets by the end of each financial year.
- Established and maintained strong relationships with local businesses and government entities.
- Coordinated with vendors and suppliers to provide quality products and services.
- Created and managed budgets for all departments, ensuring cost-efficiency and profitability.
- Consistently maintained high guest satisfaction ratings through proactive customer service.
Hotel Manager
Hotel Grand SM Regency
Mussoorie
12.2018 - 07.2021
- Managed and coordinated hotel staff to ensure that all guests received excellent service and satisfaction.
- Developed and maintained a high standard of excellence in customer service and satisfaction.
- Implemented innovative strategies to improve operational efficiency and effectiveness.
- Established and maintained strong relationships with vendors, suppliers, and other businesses.
- Managed and monitored hotel budgets and expenses to ensure profitability.
- Developed and implemented hotel policies and procedures to ensure compliance with industry regulations.
Operation Manager
Hotel Prakash Continental
Delhi
05.2016 - 11.2017
- Successfully managed operations of a high-volume manufacturing facility with over 500 employees.
- Established and implemented efficient processes to streamline daily operations.
- Developed and implemented a cost-saving strategy that reduced expenses by 10%.
- Implemented a quality control system to ensure product quality.
- Collaborated with executive team to develop long-term strategies for the organization.
Asst. Front Office Manager
Hotel Royal Regency
Ghaziabad
05.2013 - 05.2016
- Register the names of the customers checked-in and checked-out of the hotel.
- Fulfill the registration requirements and hand out keys to the customers of the allotted.
- Handling room reservations, check-in & check-out procedures.
- Maintain customer databases. Send them greetings on special occasions and inform them.
- Communicate with customers via telephone calls, letters, or emails and provide them about latest offers and facilities regularly.
- Provide customers with a friendly and welcoming ambience.
Front Office Executive
Bravura Gold Resort
Meerut
07.2012 - 03.2013
- To take corrective measures & actions to ensure highest profitability.
- Ensure that corporate, divisional & departmental policies & procedures are adhered to at all levels.
- Ensure that all areas of responsibility are properly staffed, operating smoothly.
- Maintains an atmosphere of tranquility at the front desk, never giving the impression that there is a problem.
F & B Service Assistant
Angsana Oasis Spa and Resort
Bangalore
01.2011 - 06.2012
- Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.
- Processed incoming and outgoing mail, faxes, packages and other deliveries.
- Developed an in-depth understanding of the industry, competitors and market trends to inform sales strategies.
Education
Bachelor of Hotel Management & Catering Technology -
H.R. Institute of Hotel Management
09.2012
intermediate -
S.S.D Inter college
06.2008
high school -
A.N.S Jain Inter College
07.2006
Skills
- Leadership
- Communication
- Decision Making
- Team Building
- Problem Solving
- Time management
- Budgeting
- Negotiation
- Guest satisfaction
- Inventory control
- Staff training and development
- Regulatory compliance
- Property management systems
Websites
Hobbies and Interests
- Travelling
- Music
- Reading
Personal Information
Timeline
Hotel General Manager
Hotel eurasia Palace
09.2021 - Current
Hotel Manager
Hotel Grand SM Regency
12.2018 - 07.2021
Operation Manager
Hotel Prakash Continental
05.2016 - 11.2017
Asst. Front Office Manager
Hotel Royal Regency
05.2013 - 05.2016
Front Office Executive
Bravura Gold Resort
07.2012 - 03.2013
F & B Service Assistant
Angsana Oasis Spa and Resort
01.2011 - 06.2012
Bachelor of Hotel Management & Catering Technology -
H.R. Institute of Hotel Management
intermediate -
S.S.D Inter college
high school -
A.N.S Jain Inter College