John Kiran
Mysore
Summary
Operations leader with end-to-end management experience, large-scale budgets, and high-performing teams. Skilled in strategic planning, talent development, and service delivery that improves guest and stakeholder satisfaction. Proven record of streamlining processes to optimize resources and operational efficiency across multi-functional departments.
Overview
5
5
Languages
1
1
Certification
29
29
years of professional experience
Work History
Hotel General Manager
Eagleton Golf Resort
Bangalore, India
08.2026 - Current
- Generated reports and attended management meetings and briefs to discuss business needs, track goal fulfilment and make administrative decisions.
- Analysed guest feedback to identify areas for improvement, leading to strategic enhancements in services and facilities.
- Monitored online reviews and social media feedback, implementing changes that improved overall online ratings by one star.
- Led by example, demonstrating exceptional customer service and encouraging staff to deliver the same high standards.
- Fostered a positive work environment, motivating staff to achieve personal and team targets.
- Planned and oversaw special events at hotel.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Conducted end-of-month audits for upper management review.
- Monitored hotel market pricing and activity to remain competitive.
- Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions.
- Improved business revenue through strategic hotel marketing and promotional activity.
- Coordinated maintenance and repair works to ensure the facility remained in excellent condition and compliant with regulations.
- Conducted regular performance evaluations for staff, providing constructive feedback and setting development goals.
- Liaised with external tourism providers to develop bespoke customer experiences.
- Orchestrated a comprehensive staff welfare program, leading to a 50% reduction in staff turnover rates.
- Promoted local entertainment and dining venues in partnership with area businesses.
General Manager
Gitam Deemed University
Vishakapatnam, India
10.2025 - 08.2026
- Executed overall leadership for large-scale hospitality operations, ensuring service delivery and operational excellence.
- Administered an annual operating and CAPEX budget exceeding ₹100 crores, establishing strong financial controls.
- Directed core operational functions including housekeeping, maintenance, security, transport, dining services, and guest relations.
- Designed and implemented hospitality-grade SOPs and quality frameworks to enhance consistency and efficiency.
- Managed vendor relationships through contract negotiations, compliance audits, and performance evaluations.
- Championed initiatives for cost efficiency while maintaining high standards of guest satisfaction.
- Oversaw CAPEX planning and infrastructure upgrades, minimizing disruption to operations.
- Ensured compliance with statutory safety regulations and best practices in risk management.
General Manager
Lemon Tree Hotels (104 Rooms)
Bengaluru, India
10.2024 - 02.2025
- Collaborated with senior management to understand needs, successes and failures of existing strategies.
- Established department targets and monitored progress towards KPIs, motivating and coaching teams to attainment.
- Championed the adoption of innovative technologies to enhance service delivery.
- Cultivated a culture of excellence and continuous improvement within the organisation.
- Fostered strong relationships with stakeholders to support business objectives.
- Enhanced customer satisfaction through the refinement of service standards.
- Raised customer satisfaction, helping to build loyal relationships for improved profit growth.
- Set ambitious team goals and monitored performance against objectives.
- Designed and executed strategies to improve current policies and regulations.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Spearheaded corporate social responsibility initiatives to bolster community engagement.
General Manager
Fortune Park Hotels Ltd(ITC Hotel’s)Corporate Offi
Gurugram, India
04.2022 - 10.2024
- Identified new revenue streams to ensure sustained long-term growth.
- Developed strategies for expanding business based on client and market data.
- Developed comprehensive business plans to achieve goals.
- Oversaw department's MIS and finalized P&L accounts to ensure financial stability.
- Led efforts to develop and enforce protocols for hygienic and quality compliance.
- Managed all aspects of restaurant management, including menu planning and food production oversight.
- Managed manpower planning, recruitment, selection, induction and socialization activities in the organization.
- Performed ongoing assessments to uphold high product and service quality.
- Delivered exceptional services to achieve guest satisfaction.
- Maximized customer satisfaction through close interaction with in-house and potential guests.
- Ensured optimal condition of all restaurant and kitchen machinery through regular interaction with staff.
- Oversaw the procurement of equipment for banquet facilities and food items for the F&B Department.
- Achieved top-three placement for the property on TripAdvisor in under a year.
General Manager (Preopening to Operations)
Best Western Plus Tejvivaan(72Room) Visakhapatnam
12.2019 - 04.2022
General Manager
Goldfinch Hotel Delhi NCR -MRG Group (72 Rooms))
08.2019 - 11.2019
General Manager
Sterling Holidays & Resorts (72 Rooms)
01.2017 - 04.2019
Director of Rooms (Pre Opening to Operations)
Radisson Blu Plaza Hotel- Mysore (144 Rooms))
01.2011 - 12.2016
Front Office Manager
Elite Hospitality (280 Rooms)
Kingdom Of Bahrain
04.2009 - 12.2010
Asst. Front Office Manager
IHG - Crowne Plaza Bahrain(278 Rooms)
Kingdom of Bahrain
04.2006 - 04.2009
Senior Lobby Manager
ITC Park Sheraton Hotel & Towers (268 Rooms)
Chennai
02.2004 - 03.2006
Duty Manager
Savera Hotels Ltd( 230 Rooms)
Chennai
09.2001 - 01.2004
Front Office Assistant
Sheraton Bahrain Hotel & Towers (210 Rooms)
Kingdom of Bahrain
02.2000 - 07.2001
Front Office Assistant
Radha Park Inn (90 Rooms)
Chennai
06.1997 - 12.1999
Education
Bachelor’s Degree in Catering & Hotel Management -
Madras University
01.1997
Skills
- P&L management
- Team building and motivation
- Safety assurance
- Policy development
- Purchasing and planning
- Recruiting and hiring
- Project budgeting
- Leadership
- Client account management
- Stakeholder management
- Performance improvement
- Profit and loss accountability
- Goal attainment
- Operations management
- Goal development
- Program development
- Staff development
- Customer experience enhancement
- Employee engagement strategies
- Customer retention initiatives
- Effective leadership
- Process improvement strategies
- Business development initiatives
- Sales planning and implementation
- Coaching and mentoring techniques
- Vendor relationship management
Certification
- Certified Hotel Supervisor (CHS) from American Hotel & Lodging Educational Institute.
- Certified Hotel Administrator (CHA) from American Hotel & Lodging Educational Institute.
Languages
English, Hindi, Tamil, Telugu, kannada
First Language
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Advanced
C1
Tamil
Advanced
C1
Timeline
Hotel General Manager
Eagleton Golf Resort
08.2026 - Current
General Manager
Gitam Deemed University
10.2025 - 08.2026
General Manager
Lemon Tree Hotels (104 Rooms)
10.2024 - 02.2025
General Manager
Fortune Park Hotels Ltd(ITC Hotel’s)Corporate Offi
04.2022 - 10.2024
General Manager (Preopening to Operations)
Best Western Plus Tejvivaan(72Room) Visakhapatnam
12.2019 - 04.2022
General Manager
Goldfinch Hotel Delhi NCR -MRG Group (72 Rooms))
08.2019 - 11.2019
General Manager
Sterling Holidays & Resorts (72 Rooms)
01.2017 - 04.2019
Director of Rooms (Pre Opening to Operations)
Radisson Blu Plaza Hotel- Mysore (144 Rooms))
01.2011 - 12.2016
Front Office Manager
Elite Hospitality (280 Rooms)
04.2009 - 12.2010
Asst. Front Office Manager
IHG - Crowne Plaza Bahrain(278 Rooms)
04.2006 - 04.2009
Senior Lobby Manager
ITC Park Sheraton Hotel & Towers (268 Rooms)
02.2004 - 03.2006
Duty Manager
Savera Hotels Ltd( 230 Rooms)
09.2001 - 01.2004
Front Office Assistant
Sheraton Bahrain Hotel & Towers (210 Rooms)
02.2000 - 07.2001
Front Office Assistant
Radha Park Inn (90 Rooms)
06.1997 - 12.1999
Bachelor’s Degree in Catering & Hotel Management -
Madras University