Ankush .
Hyderabad
Summary
Result-oriented Workforce Program leader with 15+ years of experience driving workforce strategy across global delivery networks supporting ~8K+ FTEs. Proven record of delivering enterprise WFM transformation initiatives in partnership with senior leaders across operations, finance, HR, product, and engineering to enable data-driven decisions impacting a 25K+ workforce network across NA, IN & ME. My expertise includes headcount planning, cost optimization, demand forecasting, scenario modeling, and AI-driven process improvements. Keen to strengthen knowledge base, completed 35 contact hours of PMP with expected completion by April 2026.
Overview
4
4
years of professional experience
Work History
Program Manager II, Resource Planning Enablement
Amazon India
Hyderabad
12.2025 - Current
- Led strategic scheduling automation initiative across 21 business units
supporting. - Govern enterprise workforce platform (NICE) used by 1,200+ WFM
stakeholders across global operations supporting 28K+ FTEs. - Governed enterprise data pipelines across 5+ WFM systems ensuring accurate
global reporting. - Led features rollout roadmap strategy for planning platforms in partnership
with 3P (NICE IEX) product teams. - Partnered with cross-functional TPM, Engineering and Operation leaders
building Amazon Web Services WFM planning platform to support 21 orgs .
Workflow Manager II, Global Capacity Planning + Outsourcing (APAC, MENA)
Amazon India
Hyderabad
09.2022 - 12.2025
- Chaired peak planning, leading bench, contingent hiring, and supply strategy for 25K+ FTEs.
- Led global workforce planning and capacity strategy for 8,000+ FTE across 11 sites.
- Delivered $3.1+ savings through cross-functional workforce transformation
across operations, product, and engineering. - Introduced and optimised enterprise KPI influencing APAC, EU, NA leaders
delivering $789K savings. - Introduced and optimised enterprise KPI influencing APAC, EU, NA leadersdelivering $789K savings.
- Led acquisition and merger of 1,800-seat vendor operations into Amazon
network workforce model. - Led acquisition and merger of 1,800-seat vendor operations into Amazonnetwork workforce model.
- Led enterprise WFM transformation improving governance and workforce
demand–supply planning across APAC, EU and NA. - Directed managers and analysts (25 HC) executing workforce strategy,
planning and governance across regions and 3P vendors. - Led enterprise BCP workforce restructuring impacting 1,200+ employees, ensuring operational continuity.
- Maintained enterprise workforce inventory, enabling proactive staffing and faster staffing decisions.
Education
Bachelor of Commerce -
Kurukshetra University
Kurukshetra01-2010
Skills
- Global Workforce Planning & Capacity Strategy
- Forecasting & Demand/Supply Modeling
- Workforce Analytics, Dashboards & Scenario Modelling
- Utilization Optimization & Labor Cost Economics
- Financial Planning and Bench Management
- Skill Inventory & Optimize Time to staff
- Workforce Optimization
- Vendor Workforce Strategy & Outsourcing Governance
- Cross-functional Leadership (Tech, Program, Finance, HR, Operations)
- Excel
- NICE IEX
- Amazon Connect
- Budget optimization
- Process improvement
Accomplishments
• $4M+ cumulative savings through workforce optimization, labor cost restructuring and resource utilization improvements.
• WFM process transformation supporting 30K+ employees globally.
• Led workforce planning for 8,000+ FTE across 11 global locations.
• Awarded Best Innovator, People Manager of the Quarter and 5× Star Performer.
• WFM process transformation supporting 30K+ employees globally.
• Led workforce planning for 8,000+ FTE across 11 global locations.
• Awarded Best Innovator, People Manager of the Quarter and 5× Star Performer.
Timeline
Program Manager II, Resource Planning Enablement
Amazon India
12.2025 - Current
Workflow Manager II, Global Capacity Planning + Outsourcing (APAC, MENA)
Amazon India
09.2022 - 12.2025
Bachelor of Commerce -
Kurukshetra University