Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Ankush Gera

Ankush Gera

Senior TAM
Bengaluru

Summary

Experienced and self-motivated Technical Account Manager with 11 years of industry expertise in customer support and virtualization technology for enterprise accounts. Skilled in developing and promoting value realization resulting in increased new business, renewals and upsell opportunities. Successful in proposing technical solutions by effectively communicating complex concepts. Builds strong long-lasting relationships with senior executives and project-level resources.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
9
9
Certifications

Work History

Senior TAM

Cohesity
11.2021 - Current
  • Served as the single point of contact for technical support escalation, ensuring timely resolution of customer issues.
  • Addressed all product-related queries promptly, providing efficient solutions to customer concerns.
  • Train customers to use products effectively.
  • Collected and relayed customer feedback to development teams to identify potential new features and products.
  • Reported on product performance, identifying areas for improvement and optimization.
  • Host regular customer meetings and business reviews
  • Analyzed customer requirements and suggested upgrades or additional features to better meet their needs.
  • Liaise with the sales department to win new business and increase sales
  • Established and implemented best practices for customer engagement and product utilization.
  • Provided comprehensive technical assistance to customers for all Cohesity products, both inbound and outbound.

Sr. SRE

Nutanix
09.2017 - 11.2021
  • Troubleshoot, debug, and diagnose customer issues encountered in the field.
  • Providing in and out technical support to customer for all the Nutanix products.
  • Resolve issues of Nutanix components such as Nutanix cluster, Nutanix cloud, Prism, AHV, Acropolis and hypervisor based on KVM.
  • Assist customer in setting up REST API's for their environment using Nutanix cluster.
  • Improve serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
  • Provide analysis of our existing customer base to avoid and minimize risks in the field.
  • Define and drive changes to our product with our development engineering team based on feedback from customers and field implementations.

Analyst

EMC2
06.2016 - 09.2017
  • Run & Maintenance of Global Datacenter having VMware/HyperV/Windows/Clustering/NLB environment running on Blade/Rack Mounted/Virtual infrastructure
  • Installation, Configuration & maintenance of ESX server/Microsoft Hyper-V for virtual infrastructure
  • Following policy and processes based on ITIL standards in day to day operations
  • Providing SIPs and ideas that create value for the customer.

Associate Analyst

HCL
08.2013 - 05.2016
  • Escalation/Incident management responsibilities.
  • Diagnosis of faults and determining whether new incidents are related to known errors or existing problem.
  • Assessment and Validation of the Incident impact in a timely manner.
  • Lead and host Incident Bridges with Support teams during an incident or outage.
  • Ensure that accurate timelines of recovery plans and activities on Major Incidents are documented in the tool.

Education

Bachelor of Science -

Kurukshetra University
04.2009 - 01.2013

Skills

Linux

Certification

VCP-DCV

Personal Information

  • Date of Birth: 10/25/91
  • Visa Status: B1/B2 USA Visa

Timeline

Senior TAM

Cohesity
11.2021 - Current

Sr. SRE

Nutanix
09.2017 - 11.2021

Analyst

EMC2
06.2016 - 09.2017

Associate Analyst

HCL
08.2013 - 05.2016

Bachelor of Science -

Kurukshetra University
04.2009 - 01.2013

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Ankush GeraSenior TAM