Ankush Mathur

• Coordinated effectively with Zayo customers, end users, and key points of contact (POCs) and local contact to ensure smooth project execution and timely resolution of issues.
• Organized and facilitated vendor meetings to align stakeholders, address dependencies, and maintain seamless workflow throughout the project lifecycle.
• Acted as the primary communication bridge between internal teams, clients, and vendors to support transparent updates and efficient process management.

• Managed preventive and corrective maintenance for ISP/OSP fiber networks.
• Collaborated with vendors and contractors for fiber rollout and fault resolution.
• Analyzed network KPIs and prepared performance dashboards using Excel/Power BI.
• Documented fiber layouts, OTDR traces, and site survey reports for audit and compliance.

Assisted in fiber installation, trenching supervision, and patch panel termination.

• Conducted routine health checks and maintained SLA for enterprise customers.
• Supported deployment of GPON/FTTH connections for residential and commercial clients.
• Maintained detailed reports of fiber routes, nodes, and equipment logs.

• Responsible for analysing, troubleshooting DWDM technologies CIENA 6500,5400, NokiaP 1800, Alcatel, Infinira XTC,XTM,G40, G42 series , SONET fujitsu , cisco technologies.
• Independently led troubleshooting of network related issues
• Used Sales force tools to verify incoming tickets for completeness and accuracy.
• Troubleshoot complex problems and develop innovative solutions day to day on our network
• Client –TCS

• Handling HuaweiU2000NMS ,FIBER ,MW link : Huawei, Aviat ZTE , providing Remotely support to Field Engineer
• Operating& maintenance TX Equipment like FTTH/GPON services , Huawei MW links fibre links , NOKIA NMS(FPM&RFHY), ECI MUX NMS, OSN DWDM
• Operating& maintenance functioning of MW Equipment ( IDU/ODU NEC pass link NEO and pass link NEOCPV) , Ericson 2p, 6p,20P , NMS(FPM&RFHY)
• Performed notifications and status of all incidents to high level internal leadership and client while managing SLA's.
• Responsible for analysing, troubleshooting Huawei RTN 950,950-A Various Huawei and cisco Router7200,1900 series , MW links ,fibres in RAN Technologies. , LI troubleshooting of OSPF and Sound knowledge in BGP and Switching.
• Transmission Tools – Huawei I-manger , Avati/Inracom MW tools , Alcatel SAM tools
• Handling Enterprises client Updating and provide Solution within SLA time
• Create Bridge b/w L2 and customer team regarding as per vendors tools to Escalate the issue as per Site Priority with attended the Radio Engineer in SA and update in Remedy .
• Prepare and Reported all incident to SDM and Customer
• Client: MTN South Africa

• Provided L1/L2 support for network and technical issues, ensuring minimal downtime for clients.
• Coordinated with customers, end users, and vendor POCs to manage smooth troubleshooting and service restoration.
• Resolved issues related to fiber connectivity, hardware faults, application errors, and network disruptions.
• Logged and tracked incidents through the ticketing system, ensuring SLA compliance.
• Conducted remote diagnostics using monitoring tools and escalated critical issues to higher-level teams when necessary.
• Prepared daily/weekly reports to track performance, outages, and resolved issues.

Installed, configured, and supported desktops, laptops, printers, and enterprise software.

• Performed network troubleshooting for switches, routers, Wi-Fi access points, and endpoint devices.
• Assisted in server room operations: rack setup, cable management, and hardware upgrades.
• Responded to tickets via ITSM tools and maintained detailed logs and RCA reports.