Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
PERSONAL DETAILS
Timeline
Generic

Ankush Sharma

Dasuya

Summary

Results-driven Senior Operation Engineer with extensive experience at On Mobile Global Limited, excelling in infrastructure management and incident resolution. Proven ability to enhance user satisfaction through effective complaint handling and server hardening. Skilled in MySQL and adept at multitasking under pressure, ensuring optimal performance and resource allocation. Efficient Operations Engineer using proven engineering theories to update systems and improve procedures. Extensive experience operating, maintaining and repairing heavy equipment and machinery. Excellent analytical skills lead to comprehensive documentation and steady product innovation.

Overview

15
15
years of professional experience

Work History

Senior Operation Engineer

On Mobile Global Limited, Spice Digital Limited
12.2012 - 03.2024
  • Oversaw infrastructure management, delivering comprehensive oversight of application functions.
  • Addressed multiple CRBT customer complaints to enhance user satisfaction.
  • Generated sanity reports assessing hardware and application stability.
  • Executed data extraction processes from MySQL servers for analysis.
  • Integrated new servers into CMDB, improving resource allocation tracking.
  • Implemented AAA configurations to secure server environments.
  • Conducted server hardening across multiple sites to mitigate risks.
  • Monitored daily server performance, achieving SLA targets on JIRA.
  • Server onboarding utilizing CMDB tool
  • handled incident management for ticket resolution
  • Cron job management for various tasks
  • Orchestrated creation of virtual servers through collaboration with backend team according to specifications
  • Conducted continuity testing of SS7 links on Ozone Platform to ensure reliability.
    Identified and resolved alarms and errors to maintain system integrity.
  • Worked on Disk Management (PV, LVM, and VG Creation).
  • Network Clustering (Bonding)
  • proficient in Shell scripting
  • Troubleshooting server issues via ILO in HP servers
  • Acquired knowledge of GitHub.
  • Acquired knowledge in AWS fundamentals such as EC2, S3, and EBS.
    Developed skills in VPC, ELB, AMI, and RDS to optimize performance.
    Examined Auto Scaling capabilities for efficient cloud resource allocation.
    Learned about CloudFront and CloudWatch for effective cloud operations.
    Researched Security Groups to implement strong security protocols.

Software Engineer

Spice Digital
Chandigarh
09.2009 - 11.2012
  • Oversaw operational tasks for BSNL UN central hub in Chandigarh, covering HP, JK, and Punjab circles.
  • Managed IVR services across mobile radio, comedy, devotional, cricket, and multimodal verticals.
  • Implemented new voice chat services for UN circles from concept to completion.
  • Facilitated client interactions to ensure service availability.
  • Coordinated with platform team and clients for user acceptance testing of services.
  • Worked on VOIP

Education

Btech - E.C.E

Punjab Technical Education
Pathankot
01.2009

Diploma -

Punjab Technical Board
Mukerian
01.2006

S.S.C. -

Talwara
Talwara
01.2002

Skills

  • Ability to plan, organize and keep going under tight schedules and pressure
  • Dedicated and Loyal towards work and organization
  • Ability to work on multiple tasks efficiently
  • Able to work independently
  • Ample experience in Administrative work
  • Relational Databases & Scripting: MySQL
  • Hardware Knowledge: HP & IBM Blade servers
  • Telecom Concepts: SS7/ VAS/ SMPP
  • Reporting: Excel, Power BI

Languages

English, Hindi, Punjabi

Hobbies and Interests

Listening Music, Reading, Playing Cricket, Outing

Disclaimer

I consider my personal strength to include adaptability, flexibility and ability to learn quickly. I have well-developed interpersonal skills with both staff and client while maintaining professional attitude. I am able to make decisions independently and confident of abilities to succeed as a good and effective person. I am currently seeking a position which will allow me to utilize my skills, knowledge and experience to their full potential.

PERSONAL DETAILS

  • Date of birth: April 10, 1986
  • Father's name: Kamlesh Kumar Sharma
  • Sex: Male
  • Place of birth: Dasuya
  • Languages known: English, Hindi, Punjabi
  • Marital status: married

Timeline

Senior Operation Engineer

On Mobile Global Limited, Spice Digital Limited
12.2012 - 03.2024

Software Engineer

Spice Digital
09.2009 - 11.2012

Btech - E.C.E

Punjab Technical Education

Diploma -

Punjab Technical Board

S.S.C. -

Talwara
Ankush Sharma