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Ankush Vasishta
Senior Salesforce Analyst
Bangalore
Summary
Dynamic [Job Title] committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
Certifications
7
7
Languages
Work History
Senior Salesforce Analyst
Tringapps
06.2023 - Current
- Provided consistent documentation for all system enhancements and modifications for ease of reference during troubleshooting or future updates.
- Optimized communication channels between departments through seamless integration of Chatter into daily workflows.
- Enhanced data accuracy by implementing validation rules and data cleansing procedures.
- Achieved efficient project delivery by utilizing Agile methodologies and collaborating closely with stakeholders throughout the development process.
- Increased user adoption through comprehensive training sessions and ongoing support.
- Maintained up-to-date knowledge on industry trends and best practices to ensure continuous improvement in implemented solutions.
- Boosted lead conversion rates through strategic implementation of lead scoring and assignment rules.
- Standardized sales processes by configuring custom objects, fields, page layouts, and record types in Sales Cloud environment.
- Implemented robust security measures by configuring roles, profiles, permission sets, sharing rules, and field-level security settings in Salesforce orgs.
- Mapped business requirements to Salesforce features, ensuring optimal utilization of the platform''s capabilities.
- Improved customer satisfaction by developing case management processes within Service Cloud.
- Reduced manual workload by integrating third-party applications with Salesforce platform.
- Conducted thorough system audits to identify areas of improvement and optimize overall performance.
- Managed change requests effectively, prioritizing tasks based on business impact and urgency.
- Streamlined Salesforce processes by optimizing workflows and automating repetitive tasks.
- Developed a deep understanding of organizational needs to facilitate the deployment of tailored solutions within Salesforce.
- Enhanced team collaboration on projects using Quip in conjunction with Salesforce records.
- Collaborated with cross-functional teams to develop customized Salesforce solutions for improved efficiency.
- Created insightful reports and dashboards, enabling effective decision-making for management.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Developed diagrams to describe and lay out logical operational steps.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated with upper management to drive strategy and implement new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Offered input for complex documents to support client-ready final versions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Software Engineer
HTC GLOBAL INDIA SERVICES PVT LTD
09.2021 - 06.2023
- Currently as a "Tech Lead" handling a team of 20+ Project Co-ordinating Team M/s
- HTC, Piramal, Naggaro & TringApps - Admin , Development & Testing
- Understanding the Finance Business Domain Nuances & transferring the raw inputs from Business with the technical skill set to the Development Team & closely monitoring the work done by Development Team
- Expertise in Debugging the Issue via using the tool like Debug Logs, Flow Builder, finding the root cause and fix the issue permanently
- Expertise in SOSL queries where anything needs of the client & also part of member UAT Team
- I am also Leading the team for SFDC Org Backup Process by using Tool of ANT Migration, Jenkins & SFDMU
- Guidance to the Team in Debugging the issue with first Level of Analysis from Support Team Members for a permanent fix, then guidance to the Development Team for the Code change in QA, Pre- Production & after UAT in Pre-production Environment is according to business requirement, then it is moved to Production Environment based on my Inputs to the Business Team Members
- Leading a Team of 20+ Members Member of CI/CD process , UAT , Development , Support
- Delegating the Task to the Team Members and make sure it is deliverables on Time before the deadline of the task
- Collaborated with cross-functional teams to deliver high-quality software products on schedule.
- Real Time resolution, Customer base , Geographical Coverage , Turn over , Customer Profile.
- Optimized algorithms for faster processing, reducing overall computation time.
Software
IBM
07.2018 - 08.2021
- Worked as Software with IBM, Bangalore since July - 2018 to Aug - 2021.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Championed best practices in coding standards within the team, fostering a culture of consistency and excellence across all projects.
Education
Bachelor of Technology (B.E) -
Visvesvaraya Technological University (VTU)
Skills
Machine Learning Integration
Performance Optimization
Technical problem solving
Data Migration
Dashboard development
Report creation
Process Automation
Territory Management
User Training
Business Analysis
Workflow configuration
Security management
Data Modeling
Salesforce Administration
Lightning Experience
Sales Cloud Expertise
Salesforce Customization
Integration Management
Chatter Implementation
Community Cloud Knowledge
AppExchange Solutions
CRM Management
CPQ Configuration
Apex Programming
Email Template Design
Service Cloud Expertise
Visualforce development
Einstein Analytics
Pardot Management
Professionalism
Multitasking Abilities
Cybersecurity
Decision-Making
Product Development
Active Listening
Code debugging
Analytical Skills
Analytical Thinking
Team building
Teamwork and Collaboration
Organizational Skills
Multitasking
Attention to Detail
Systems Analysis
Adaptability
Task Prioritization
System Maintenance
Self Motivation
Problem-solving aptitude
Time management abilities
Team Collaboration
Object-Oriented Programming
Problem-Solving
Interpersonal Skills
Goal Setting
Effective Communication
Concept of Operations (CONOP) Design
Project Documentation
Time Management
Adaptability and Flexibility
Technical Analysis
Client Relations
Information Security
Continuous Improvement
Excellent Communication
Reliability
Problem-solving abilities
Technical Writing
Professional Demeanor
Written Communication
Interpersonal Communication
Relationship Building
Mobile Application Development
Technical Overview
4.8 years, Salesforce.com, Configuration & Customization, Workflow Approvals, Data Validation, Security Access, VF Pages, Apex classes, Apex Triggers, Lightning Application, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots, Dashboards, Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Workflows, Lightning Web Components (LWC), SOQL, SOSL, Future Method, Schedule Apex, Batch Apex, Administrative tasks, Salesforce.com database querying, Changeset, ANT, Copado, Result Oriented, Self-Driven, Highly Motivated, Eager to learn new technologies, Team Player, Visual Force Pages, Visual Force Components & Controllers, Apex Classes, Apex Trigger, Batch Apex, Schedule Apex, Future method, SOSL, SOQL, Data Loader, Workflow Approvals, Reports, Dashboards, Custom Objects, Force.com IDE, Plug-in, Permission sets, Lightning, LWC, Force.com Tools, Apex Data Loader, Force.com Migration Tool, Force.com Eclipse IDE Plug-in, VS code, Core Java, Apex, CSS, Java Script, HTML, Force.com, Eclipse, Windows XP Pro/7/Vista, Windows 98/2003/2008/2011
Projects
PIRAMAL HOUSING FINANCE CORPORATION LTD, PHCL, Sept 2021 - Till Date, 20+, Production Support Tech Lead / Salesforce Admin / Salesforce Developer, PHCL is an Indian Housing Finance company, Piramal Corporation Housing Finance offers Secure Business / Unsecured Business / LAP Loan / Housing Loan Finance & also having partnership tied up with Early Salary / Used Car Loans / Cars24 / Organic Cars / Zest Money. It provides these Finances to users in India, via Sales Central App at the time of Logging in the files and SFDC through which Disbursement of Loan will be processed. INMARSAT, INMARSAT, Jan 2020 - Aug 2021, 06, Salesforce Developer / Lightning Developer, Inmarsat is a British satellite telecommunications company, offering global mobile services. It provides telephone and data services to users worldwide, via portable or mobile terminals which communicate with ground stations through thirteen geostationary telecommunications satellites. Inmarsat owns and operates the world's most reliable global satellite networks. Ageas Insurance, Ageas Insurance, July 2018 - Dec 2019, 05, Salesforce Admin / Developer, Ageas is a Belgian multinational insurance company co-headquartered in Brussels. Ageas is Belgium's largest insurer and operates in 14 countries worldwide. The company was renamed from Fortis Holding in April 2010 and consists of those insurance activities remaining after the breakup and sale of the financial services group Fortis during the financial. We offer insurance solutions and services to our customers and grow our business in a sustainable way in a selected number of countries in Europe and Asia.
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Affiliations
- American Institute of Certified Public Accountants
- International Association of Administrative Professionals
- Freemason
- Association of Information Technology Professionals
- APICS – Association for Supply Chain Management
- Society of Women Engineers
- Toastmasters
- Institute of Electrical and Electronics Engineers
- American Medical Informatics Association
- Project Management Institute
- American Society of Safety Professionals
- National Association of Social Workers
- Jaycees
- Association for Computing Machinery
- Lions Club
- American Marketing Association
- Society of Human Resource Management
- International Council of Nurses
- Rotary International
Additional Information
NA
Software
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Certification
[Area of certification] Training - [Timeframe]
Interests
NA
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Timeline
Senior Salesforce Analyst
Tringapps
06.2023 - Current
Software Engineer
HTC GLOBAL INDIA SERVICES PVT LTD
09.2021 - 06.2023
Software
IBM
07.2018 - 08.2021
Bachelor of Technology (B.E) -
Visvesvaraya Technological University (VTU)