Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Certification
Timeline
Generic
Ankushee Priyadarshini

Ankushee Priyadarshini

Bangalore,KA

Summary

Results-driven IT professional with 5 years of diverse experience, including 1 year specializing in Azure cloud support. Proficient in managing and troubleshooting a wide range of Azure services, such as virtual networks, virtual machines, storage accounts, and load balancers. Experienced in leveraging Azure resource groups, App Services, Traffic Manager profiles, and Backup & Site Recovery to optimize performance and reliability. A goal-oriented and self-motivated individual seeking to drive innovation and efficiency in a dynamic organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cloud Technical Support Analyst

Accenture Technology
09.2021 - Current
  • Deployed and Managed Azure Virtual Machines, provisioning Vnets, VMs, and Load Balancers
  • Created and deleted Azure Resource Groups based on requests
  • Proficient in Microsoft Azure Services, including Vnet, NSG, App Services, Load Balancer, and Application Gateway
  • Configured various Azure services, such as virtual networks, storage accounts, and troubleshooting
  • Created and managed VMs with diverse configurations and configured load balancers and addressed issues related to VM deployment and connectivity
  • Managed network security groups, backup policies, and resource groups, with expertise in Azure Vnet-to-Vnet peering
  • Provided support to Accenture Internal End Users (B2B) and Users across North America, EMEA, UKI, APAC
  • Provided remote assistance when needed via email or remote desktop tools
  • Troubleshot complex hardware and software malfunctions, identified the root cause of the issue, and provided solutions
  • Answered user inquiries to resolve computer software or hardware operation problems
  • Documented all service requests in a timely manner using established tracking system such as service now or ITSM tool

Associate System Engineer

Hexaware Technology
06.2019 - 06.2021
  • Responsibilities included hardware/software installation and maintenance
  • Managed VIP, high-priority, and global issue-related tickets, collaborating with MIM team and escalating complex issues as required
  • Installed, configured, and troubleshooted Win 10/11 OS
  • Used Incident Management System for efficient problem resolution
  • Addressed client software, VPN, and Microsoft Office issues

Education

Bachelor - Computer science engineer

GITA
06.2017

Skills

  • Azure Active Directory
  • Load Balancer
  • Application Gateway
  • Vnet to Vnet Peering
  • Azure Backup
  • VPN Gateway
  • App Services
  • Creating and Renaming a VM
  • Azure Storage Accounts
  • Network Security Group(NSG)
  • Flexibility
  • Goal Oriented
  • Focused
  • Good Communications
  • Self-Motivated
  • Self-Believer
  • Adaptability
  • Team Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail

Certification

Microsoft AZ-104 Azure Administrator Associate, 12/11/23

Personal Information

Total Experience: Overall 5 years of IT experience with 1 year Azure cloud support experience. Proficient in managing and troubleshooting Azure services, including virtual networks, VMs, storage accounts, load balancers. Experienced with Azure resource groups, App Services, Traffic Manager Profile, and Backup & Site Recovery. Goal-oriented, self-motivated professional seeking career growth in a dynamic organization.

Certification

Microsoft Certified-Azure Administrator Associate (AZ 104)

Microsoft Certified-Azure Fundamentals (AZ 900)

Timeline

Cloud Technical Support Analyst

Accenture Technology
09.2021 - Current

Associate System Engineer

Hexaware Technology
06.2019 - 06.2021

Bachelor - Computer science engineer

GITA

Similar Profiles

CREATE PROFILE
Ankushee Priyadarshini