ANKUSH KUMAR
New Delhi,DL
Summary
Dynamic customer service professional with a proven track record at Vistara Airlines, & Air India enhancing passenger satisfaction and streamlining operations. Skilled in conflict resolution and CR systems, I successfully managed all the task given to me and improved efficiency, contributing to a 100% satisfaction rate. Committed to delivering exceptional service and optimizing client experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Airline Customer Service Excutive
Air India
11.2024 - Current
- Assisted Business class ,Premium class & Economy class passengers and resolve the all quarry related to Arrival and Mishandling Baggage
- Resolved passenger issues boosting satisfaction by 100% & Ensure that passengers send excellent feedback to the Airline
- Managed Arrival Areas , MHB Department , and Backend department with full accuracy
- Excellent knowledge Operation & Backend work ( World Tracer ,CM ( Amadeus) , AHL ,DPR ,OHD ,RFP MSF/MSL Etc
- Efficient work in Emails ,Escalations and Sales Force related quarry and give them excellent solution to our internal department and passengers
Customer Service Representative
Vistara Airlines
11.2021 - 11.2024
- Arranged 100+ international & Domestic itineraries monthly for clients
- Handled escalations reducing resolution time by 90%
Education
Master's Degree - Hospitality Management
University of Central Florida
Orlando, FloridaBachelor's Degree - Business Administration
Florida State University
Tallahassee, FloridaSkills
- Customer Service
- Conflict Resolution
- Passenger Assistance
- CRM Systems
- Communication Skills
- Problem Solving
- Multitasking
- Attention to Detail
Certification
- Airline Customer Service Specialist - International Air Transport Association
- Travel and Tourism Professional - Travel Institute
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Airline Customer Service Excutive
Air India
11.2024 - Current
Customer Service Representative
Vistara Airlines
11.2021 - 11.2024
Master's Degree - Hospitality Management
University of Central Florida
Bachelor's Degree - Business Administration
Florida State University