Summary
Overview
Work History
Education
Skills
Timeline
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Anmol Purty

Bengaluru

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Senior Executive

Starmark
Bengaluru
07.2022 - Current
  • Addressing patient inquiries, concerns, and grievances across multiple communication channels such as telephone, email or messages.
  • Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution.
  • Worked with multiple hospitals, physicians and laboratory.
  • Helping patient with payments and refund.
  • Worked on priority emails and customer escalation.
  • Delivering prompt and accurate information to ensure the utmost customer satisfaction.
  • Helping patient for scheduling appointments.

Associate

Reliance Jio
02.2022 - Current
  • Addressing customer inquiries, concerns, and grievances across multiple communication channels such as telephone, email or chat.
  • Delivering prompt and accurate information to ensure the utmost customer satisfaction.
  • Coordinated engineer appointments for installations and uninstallations.
  • Assisted customers with refund requests to deliver outstanding customer service.

AR Executive

Omega Healthcare Management Services
Bengaluru
05.2019 - 02.2022
  • Verify eligibility through web portal and calling.
  • Analyze and resolving front end rejections.
  • Ensuring that the deliverables to the client adhere to the quality standards.
  • Meeting the productivity targets of clients within the stipulated time.
  • Understanding the client requirements and specifications of the project.
  • Accomplished special objectives and projects according to requests from client.

Education

Bachelor of Technology - Mechanical Engineering

Bharath Institute Of Higher Education And Research
Chennai
01.2017

12th -

k.m.p.m inter collage
Jamshedpur
01.2013

10th -

Valley View School
Jamshedpur
01.2010

Skills

  • Customer support and analysis
  • Medical Billing Process
  • Insurance verification
  • Revenue Cycle Management
  • Microsoft excel

Timeline

Senior Executive

Starmark
07.2022 - Current

Associate

Reliance Jio
02.2022 - Current

AR Executive

Omega Healthcare Management Services
05.2019 - 02.2022

Bachelor of Technology - Mechanical Engineering

Bharath Institute Of Higher Education And Research

12th -

k.m.p.m inter collage

10th -

Valley View School

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Anmol Purty