Talented Customer Success Analyst and MBA graduate with a concentration in business, Human resource and customer success and Strong academic background in business concepts, customer relation ship management business research skills and organisational behaviours critical for success in competitive environments. Knowledge of strategies and theories that lead to business process improvement. Able to analyse processes that influence control and management of the organisation.
Proven ability to develop and implement creative solutions to complex problems.
Delivered services to customer locations within specific timeframes
Used critical thinking to break down problems, evaluate solutions and make decisions.
Got into a call with the parents to resolve escalations and all product-related issue
Excellent customer service
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