Summary
Overview
Work History
Education
Skills
Timeline
Generic
Merlin Antony

Merlin Antony

Customer Success Analyst
Bangalore

Summary

Talented Customer Success Analyst and MBA graduate with a concentration in business, Human resource and customer success and Strong academic background in business concepts, customer relation ship management business research skills and organisational behaviours critical for success in competitive environments. Knowledge of strategies and theories that lead to business process improvement. Able to analyse processes that influence control and management of the organisation.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
5
5
Languages

Work History

Customer Success Executive

Razorpay
Bangalore
08.2021 - Current
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Acted as a lead in group projects, delegating tasks and providing feedback.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.

Customer Support Exective

Cuemath
Bangalore
03.2021 - 08.2023


Proven ability to develop and implement creative solutions to complex problems.


Delivered services to customer locations within specific timeframes


Used critical thinking to break down problems, evaluate solutions and make decisions.


Got into a call with the parents to resolve escalations and all product-related issue

Customer Relationship Manager

Mastree
Bangalore
12.2020 - 03.2021

Education

MBA - Marketing And HR

Visvesvaraya Technological University
Bangalore
07.2018 - 09.2020

Bachelor of Arts - English Literature And Journalism

S B College
07.2014 - 03.2017

Skills

Excellent customer service

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Timeline

Customer Success Executive

Razorpay
08.2021 - Current

Customer Support Exective

Cuemath
03.2021 - 08.2023

Customer Relationship Manager

Mastree
12.2020 - 03.2021

MBA - Marketing And HR

Visvesvaraya Technological University
07.2018 - 09.2020

Bachelor of Arts - English Literature And Journalism

S B College
07.2014 - 03.2017
Merlin Antony Customer Success Analyst