Volunteering
Anmol Sharma
Branch Operations Head
Panchkula
Summary
Dynamic Branch Operations Manager with a proven track record at Axis Bank, excelling in staff supervision and compliance reporting. Enhanced customer satisfaction through exceptional service and streamlined operations, leading to increased efficiency. Skilled in employee development and sales management, fostering strong client relationships that drive loyalty and repeat business.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Branch Operations Manager
Axis Bank
10.2024 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Trained employees on proper procedures and strategies to improve productivity.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Improved branch efficiency by streamlining operations and implementing new processes.
Branch Relationship Officer
Axis Bank
11.2022 - 09.2024
- Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.
- Demonstrated strong problem-solving abilities when addressing complex customer inquiries, providing solutions that led to increased satisfaction and trust.
- Maintained strong relationships with clients by offering personalized financial advice and support.
- Provided exceptional service during high-pressure situations, maintaining professionalism while resolving customer conflicts effectively.
- Ensured adherence to bank policies when opening new accounts or processing loan applications, minimizing errors and potential risks.
- Also able to sale Third party products and cleared 3 contests.
Teller
Axis Bank
03.2022 - 10.2022
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on use of banking website and mobile apps.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Education
MBA - Operations Management And HR
Mittal School Of Business
Jalandhar 05.2001 -
Bachelor of Technology - Electrical Engineering
Lovely Professional University
Jlandhar 05.2001 -
Skills
Staff supervision
Employee development
Opening and closing procedures
Sales management
Compliance reporting
Compliance reviews
Customer and vendor relations
Branch operations management
Customer service
Excellent time management skills
Certification
Fundamental Of Digital Marketing Fron Google
Interests
Creativity
Learning new skills
Learning new languages and Travel
Software
Finacle
Ms Excel anf Ms word
Banking software
Additional Information
I hereby Declare that all the information given above is true and correct to the best of my Knowledge.
Anmol Sharma
Timeline
Branch Operations Manager
Axis Bank
10.2024 - Current
Branch Relationship Officer
Axis Bank
11.2022 - 09.2024
Teller
Axis Bank
03.2022 - 10.2022
Fundamental Of Digital Marketing Fron Google
03-2022
Post Graduate Certification In Retail Bnaking
02-2022
Certified In Spanish Launguage A1 Course
03-2020
MBA - Operations Management And HR
Mittal School Of Business
05.2001 -
Bachelor of Technology - Electrical Engineering
Lovely Professional University
05.2001 -
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