Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Projects
Timeline
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Anmol Singh

Gurugram

Summary

Dynamic Scrum Master and Delivery Manager at S&P Global Market Intelligence, adept at driving Agile transformations and enhancing team performance. Expert in API integration and automation, with a proven track record of optimizing workflows and fostering collaboration. Recognized for innovative problem-solving and delivering high-quality products on time.

Overview

4
4
years of professional experience

Work History

Scrum Master – Delivery Manager

S&P Global Market Intelligence
Gurugram
08.2024 - Current
  • Lead and facilitate Agile ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives, for multiple cross-functional teams.
  • Foster a collaborative and transparent team environment, ensuring effective communication of project goals, deliverables, and expectations.
  • Act as a servant leader, removing impediments and resolving conflicts to maintain a smooth workflow and ensure timely delivery of high-quality products.
  • Collaborate with Product Owners to prioritize and refine the product backlog, ensuring alignment with business objectives and strategic goals.
  • Track and report on key Agile metrics such as Velocity, Sprint Cycle, and Burndown charts to continuously improve team performance and project delivery.
  • Collaborate with Stakeholders, Business Analysts, and Development teams to ensure clear communication of requirements and timely feedback.
  • Promote continuous improvement by identifying process inefficiencies, implementing best practices, and encouraging team feedback.
  • Automated workflows using Power Automate, optimizing task tracking and reducing manual work for improved efficiency.
  • Worked on ADO to create multiple Queries to pull valuable data for matrix to measure the teams delivery.
  • Facilitated Knowledge Transfer sessions on key projects like Okta and ForgeRock, ensuring smooth transfer and cross functional knowledge sharing.

API Tech Specialist & API Developer – Channels Tech Specialist

S&P Global Market Intelligence
Gurugram
02.2023 - 08.2024
  • Collaborated with internal stakeholders to research and solve problems, providing SQL query and API coding support.
  • Defined user stories and prioritized the team backlog to streamline project execution, maintaining the vision and technical integrity of the product.
  • Ensured stories were executed within the overall release plan at the project and team level, adhering to Agile, SCRUM, and SAFe processes.
  • Designed, developed, and implemented APIs using RESTful protocols, enhancing functionality and streamlining workflows.
  • Integrated APIs with third-party systems and services to expand capabilities and improve efficiency.
  • Created clear and comprehensive API documentation to facilitate seamless integration for developers and stakeholders.
  • Identified and resolved API-related issues, ensuring smooth operation and minimal downtime.
  • Monitored API performance, identified bottlenecks, and optimized API response times for enhanced user experience.

Product Support Engineer – Desktop Tech Specialist

S&P Global Market Intelligence
Gurugram
01.2021 - 01.2023
  • Provided L2/L3 technical support to global clients for Windows-based Desktop software applications.
  • Interacted with internal teams like QA, Developers, and Product Management for Defect Management and Enhancement Requests.
  • Supported and maintained Skytap, which provides cloud-based development and test environments.
  • Performed functional testing and UATs for new product releases.
  • Awarded employee for the Quarter in MI/CIQ commercial.
  • Awarded as Rising star of the Quarter.
  • Won Employee/performer of the month multiple times.
  • Won Golden phone awards multiple times.
  • Won Trial Blazer for the Best Innovative ideas.

Education

Bachelor of Technology - Computer Science

SRM University
Sonipat, Haryana
07.2020

Skills

  • Agile frameworks and methodologies
  • Scrum and Kanban practices
  • Waterfall and Lean approaches
  • Sprint planning and backlog oversight
  • Agile metrics and performance tracking
  • Burndown chart evaluation
  • Automation platforms (N8n, Power Automate)
  • AI technologies (Relevance AI, Agentive Agent, VoiceFlow)
  • Collaboration software (Miro)
  • API integration techniques (REST API)
  • Cloud platforms (AWS, Azure DevOps)
  • Database systems (SQL Server, PostgreSQL, Oracle, MySQL)
  • Service management solutions (ServiceNow, Salesforce)
  • Operating systems expertise (Windows, Mac iOS)
  • Product strategy and lifecycle management
  • Programming languages proficiency (Java, JSON)
  • API testing applications (Postman, Swagger)

Websites

Accomplishments

  • Awarded employee for the Quarter in MI/CIQ commercial.
  • Awarded as Rising star of the Quarter.
  • Won Employee/performer of the month multiple times.
  • Won Golden phone awards multiple times.
  • Won Trial Blazer for the Best Innovative ideas.

Projects

Projects

AI Agent for Lead Generation & Engagement
Voiceflow + Relevance AI + Agentive Agent

  • Developed a robust AI agent capable of quoting services, answering knowledge base queries, and capturing lead details directly into CRM systems
  • Deployed across multiple platforms—website chat, Twilio-powered phone calls, and WhatsApp via Agentive Agent—to maximize reach and engagement
  • Enabled real-time, empathetic AI conversations that improved customer experience and significantly increased lead conversion

AI Agent for Pre-Call Report Generation

Relevance AI

  • Designed and built an assistant to help sales teams prepare for meetings by generating pre-call reports
  • Users input company and representative URLs, and the agent extracts and summarizes key information
  • Delivered concise company and prospect insights to enhance sales strategy and meeting readiness

AI Agent for Lead Qualification & Smart Routing

N8n

Automated the lead qualification process by scraping and evaluating prospect data against predefined criteria

  • Implemented smart routing for qualified leads to sales reps, and automated partner referrals for unqualified ones
  • Adapted the agent's capabilities for additional functions
  • Customer support triage - issue classification and routing with auto-replies
  • Candidate screening - resume analysis and prequalification
  • Vendor qualification – compliance checks and classification
  • Invoice validation – data extraction and automated flagging of discrepancies
  • Boosted operational efficiency and ensured high-quality lead and data handling across departments

Timeline

Scrum Master – Delivery Manager

S&P Global Market Intelligence
08.2024 - Current

API Tech Specialist & API Developer – Channels Tech Specialist

S&P Global Market Intelligence
02.2023 - 08.2024

Product Support Engineer – Desktop Tech Specialist

S&P Global Market Intelligence
01.2021 - 01.2023

Bachelor of Technology - Computer Science

SRM University

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