Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
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Ann Josephine Baa

Ann Josephine Baa

Pune

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Director of Catering Sales

Fariyas Resort Lonavla
Lonavla
11.2024 - Current
  • Managed revenue models, process flows, and operations support and customer engagement strategies
  • Set weekly goals for inside sales representatives
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues
  • Facilitated business by implementing practical networking techniques
  • Streamlined procedures and tasks by implementing the process
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services
  • Achieved sales goals and service targets by cultivating and securing new business

Sales Centre Manager

Courtyard by Marriott
Chakan Pune
05.2024 - 11.2024
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues
  • Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives
  • Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests
  • Communicated with venue personnel to coordinate event logistics
  • Utilized hospitality associations, business journals and Internet resources to obtain current industry knowledge
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customer

Catering Sales Manager

Novotel Imagicaa
Khopoli
01.2022 - 02.2024
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Identified new sources of revenue through cross-selling other hotel amenities such as audio and visual equipment rentals or meeting room reservations.
  • Provided training and support to junior staff members in order to ensure successful execution of catered events.

Asst Sales Manager

Lemontree Premier Hotel
Pune
01.2022 - 05.2022

Asst Catering Sales Manager

Novotel Imagicaa
Khopoli
04.2018 - 04.2019

Banquet Sales Executive

Radisson Blu Hotel
Pune and Ranchi
04.2016 - 12.2017

Banquet Sales Coordinator

The O Hotel
Pune
03.2016

Guest Relations Associate

Emirates Flights Catering
Dubai
01.2015

Guest Service Officer

Hilton Shillim
Lonavala
10.2013

Guest Services Associate

Westin Pune
Pune
10.2012

Senior Guest Service Associate

The O Hotel
Pune
03.2012

Education

BBA - Hotel Management

Nightingale Institute of Management Studies
Kolkata
01.2008

J.D. - XII Standards From J.A.C

St Xavier's College
Ranchi
01.2004

Skills

  • Sales generation
  • Contract development
  • Client acquisition
  • Business development and planning
  • Database Management
  • Extensive personal network
  • Sales Reporting
  • Event coordination & planning
  • Client engagement
  • Sales forecasting
  • Problem resolution
  • Attention to detail
  • Strategic planning

Certification

Outstanding Contributor of the Year, Lemon tree Premier Pune, 01/01/20

Hobbies and Interests

  • Cooking
  • Travelling

Languages

  • English
  • Hindi

Timeline

Associate Director of Catering Sales

Fariyas Resort Lonavla
11.2024 - Current

Sales Centre Manager

Courtyard by Marriott
05.2024 - 11.2024

Catering Sales Manager

Novotel Imagicaa
01.2022 - 02.2024

Asst Sales Manager

Lemontree Premier Hotel
01.2022 - 05.2022

Asst Catering Sales Manager

Novotel Imagicaa
04.2018 - 04.2019

Banquet Sales Executive

Radisson Blu Hotel
04.2016 - 12.2017

Banquet Sales Coordinator

The O Hotel
03.2016

Guest Relations Associate

Emirates Flights Catering
01.2015

Guest Service Officer

Hilton Shillim
10.2013

Guest Services Associate

Westin Pune
10.2012

Senior Guest Service Associate

The O Hotel
03.2012

BBA - Hotel Management

Nightingale Institute of Management Studies

J.D. - XII Standards From J.A.C

St Xavier's College

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Ann Josephine Baa