ANN MARY BABU
Technical Support Specialist L1
Pathanamthitta
Summary
I am a motivated and skilled Technical Support Specialist with a Bachelor's degree in Computer Science and Honours in Network Security. Passionate about continuous learning, secure system implementation, and delivering outstanding customer experiences. A certified Android Enterprise Expert, recognized for excellent problem-solving skills, attention to detail, and the ability to resolve complex technical issues effectively.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
Technical Support Engineer
SOTI
06.2023 - Current
- Provided technical assistance for SOTI MobiControl and SOTI XSight.
- Worked on Azure AD integrations, Linux, and Windows device enrollments.
- Assisted customers with troubleshooting, setup, and configuration issues.
- Ensured smooth MDM operations and resolved user queries promptly.
- Improved communication and teamwork within the support team.
- MDM and Technical Assistance
Education
B.Tech - Computer Science and Engineering
05.2023
- APJ Abdul Kalam Technological University
- GPA: 8.77%
Standard XII - undefined
05.2019
GPA: 82%
Standard X - undefined
05.2017
GPA: 100%
Skills
MDM
Android OS
Microsoft Azure
Linux Basics
Networking
Certification
Android Enterprise Certified Expert
Timeline
Technical Support Engineer - SOTI
06.2023 - Current
All Saints Public School - Standard XII,
All Saints Public School - Standard X,
Amal Jyothi College of Engineering - B.Tech, Computer Science and Engineering