Arpitha S
VMware Administrator
Mysore
Summary
Career Goals: To work in a stimulating and challenging environment that enables maximum utilization of my technical and functional skills and expertise. To work in a competitive environment on challenging assignments in an organization that requires highly motivated individuals and fully utilizes my analytical, interpersonal, and technical skills. To utilize my education, capabilities, and creative ideas, with a self-motivated and positive approach within an organization that will help my personal skills. Willing to give 100% efforts to the realization of goals at specified targets.
Overview
10
10
years of professional experience
4
4
Certifications
1
1
Language
Work History
Technical Support Engineer
VMware India Pvt. Ltd.
12.2015 - 01.2017
- Company Overview: https://www.vmware.com/in.html
- Worked for VMware India Pvt. Ltd. On the payroll of Concentrix Technologies Ltd.
- Project: 1) VMware Technical Support
- Responsibilities:
- Supporting VMware vSphere 5.x and vSphere 6.0
- Licensing support for vSphere and vCenter Server and other datacenter and desktop products
- Extensive troubleshooting in vSphere products.
- Knowledge and hands-on experience working with VMware technology in an enterprise environment.
- Provided consultation on virtual environment for customers of VMware
- Installation and configuration of Esxi server.
- Installation and configuration of vCenter server 5.5 and 6.0 with external and embedded PSC node.
- Creating cluster in vCenter
- Creating, installing, and configuring virtual machines
- Installing guest operating system like LINUX server and windows server in virtual machines
Senior IT Operations Associate
Accenture
01.2017 - 12.2018
- Company Overview: https://www.accenture.com/in.html
- Worked as IT operations associate L2 for Hilton Project
- Hilton is recognized for one of the Biggest Project for Service Desk in INDIA.
- Support Hilton Employee Across Global
- Hands on experience in Tools –ITSM, SCCM, Solar winds, Property database.
- Also experience in WAN, TCP – IP protocol and Router.
- Hands on SSMS (SQL server management system and IIS Reset and SQL property management).
- Specialized in ONQ Application – Hotel application.
- Worked in 24/7 shifts.
Support Specialist
VMware
01.2018 - 01.2021
- Company Overview: https://www.vmware.com/in.html
- Working on technical trouble shooting and account related issues with Workspace one global customers.
- Handling account related issues for Global workspace one customers.
- Meeting Weekly and monthly targets.
- Hands on VMWare admin portal and SFDC Portal.
- Hands on Workspace one UEM console.
- Quick understanding and troubleshooting minor technical errors on the console.
- Handling Minor MDM (Mobile Device Management) and Apple (IOS) issues as an when the tickets get assigned.
- Training New Joiners on the process related questions.
- Simultaneously handling multiple projects like Velo cloud and JIRA project.
- Troubleshooting Issues on IOS and Mac OS device, console assistance.
- Profile Creation, MDM troubleshooting skills
- DEP, Apple, APNS issues.
- SaaS Model.
- Adding application to devices, revoking license, Reinstalling the apps.
- Troubleshooting MDM issues on customer console.
Technical support engineer Level 1
VMware
01.2021 - 11.2022
- Company Overview: https://www.vmware.com/in.html
- Provide customer assistance and support with effective communication primarily via chat/email channels to resolve any customer product/technical issues through diligent research, reproduction, and troubleshooting where required.
- Enter & maintain accurate issue description and detailed updates within our CRM system.
- Assist customers in sourcing self-service options on VMware’s support website.
- Proactively update and respond timely to customer inquiries, primarily via email and chat to our expected critical metrics. Focus efforts to meet or exceed defined performance criteria.
- Work directly with other technical support staff and/or other backend teams to resolve customer queries.
- Document all technical inquiries, develop and review content for knowledge base.
- Review reports, logs to ensure any issues are logged, tracked, and resolved in a timely manner.
- Interested Modules: MDM and APPLE
- Completed the L1100 training for the modules- IOS, Android, MDM, MAM, MEM
- Completed L2100 training for MDM and Apple.
- Actively Participating in the Ongoing Training and TOI Release notes.
Messaging Services Advisor
NTT Data Services
01.2022 - Current
- Company Overview: https://www.nttdata.com
- Support for end user issues (MacOS, Android, iOS)
- Basic configuration changes to the console
- End user and device enrolment and troubleshooting for both corporate devices and BYOD.
- Software, O/S, Security application deployment and updates when needed.
- Device compliance reporting and remediation
- Device management including locking, wipe, and/or removal.
- Work with VMWare on high level application issues, updates, or changes.
- Device reporting per business unit requests
- Coordination with Strategic Sourcing for the removal of devices when requested.
- Defined Mac and MacOS experience
- Complete device compliance across iOS, MacOS, and Android.
- Asset Management Team (2022 – 2023 )
- On special requirement from client worked on a special project for the Asset management Team, worked on the below tasks.
- O Was responsible for working on termination tickets and ensure there is a correct tracking of the devices.
- O Work on replacement tickets and ensure the devices are returned to the depot.
- O Aid on reporting and to keep track of the devices and data.
- O Send Surveys to employees and update the asset tags on Hardware asset management record.
- O Perform weekly calls to build the knowledge base articles and improving the process.
- O Performs audits to ensure the devices are compliant with the reporting details.
- O Perform WIPE, freeze action on the devices which are not compliant and Term users.
- O Worked on software like Tanium and Absolute, Workspace one to report the lost or stolen devices.
- O Send weekly consumables report and reporting the data to higher management.
VMware Administrator - MSIG
02.2023 - Current
- Managed and maintained VMware vSphere environments, including ESXi hosts and vCenter Server.
- Performed VM provisioning, resource allocation, and lifecycle management across multiple data centres.
- Implemented backup, recovery, and disaster recovery strategies using tools like vMotion and SRM.
- Monitored system performance and resolved hypervisor-level issues to ensure high availability.
- Conducted patching, upgrades, and security hardening of virtual infrastructure components.
- ITSM contributions along with VMware Admin
- Supported ITSM processes including onboarding, problem management, and identity lifecycle operations alongside VMware administration.
- Played a key role in driving customer satisfaction through timely issue resolution and proactive service improvements.
- Introduced new tools and processes—such as ServiceNow—for enhanced platform performance and operational efficiency.
- Conducted CAB meetings and facilitated leadership calls to align technical actions with business priorities.
- Delivered regular reporting and supported internal/external audits to ensure compliance and transparency.
Education
B.E - Computer Science
GEC Institute of Engineering
01.2015
P.U.C - undefined
Pre-University Board
01.2011
S.S.L.C - undefined
Karnataka State Secondary Education Board
01.2009
Skills
Customer Support Cross Functional TeamSkip level ConversationsBusiness prospectBusiness applications and automationAccount ManagementTechnical Support JIRA Project Escalation Handling Air Watch Closure Project Velo cloud Horizon Cross training CSP Training for ASTMDMAPPLEMAM Workspace one
Self-initiative skills to understand what can be done better or wat else can be contributed individually
Good on handling pressure situations, Ability to understand functional and technical concepts quickly
Possess 5years of professional experience as Account services representative
Good analytical and problem-solving skills and Ability to work with a strict deadline
Good leadership and effective team handling capability
Managing user mobile devices and tablet from VMware AirWatch
User and group management, Account creation/deletion, password resets, applying permissions
Certification
Cloud Architect Master’s Program from IntelliPaat.
Interests
Hobbies: Playing Badminton and Carom, reading books and Cooking
Accomplishments
- Attended Career path - long cycle recruitment training workshop conducted by career Prime at GEC, Chamarajanagar.
- Took part in the “One Day Technical Symposium on Substation load monitoring & control”. organized by Department of EC.
- Participated in State and District level Quiz competition.
- Volunteer in Master of Ceremony in School and College.
- Actively participated in cultural fests.
- Strong communication skills, Focused and committed towards the assignments and responsibilities, Team player, Ability to Work Under Pressure, Determined and Goal-oriented.
Training
PRESENTED A PAPER ON: Global system on mobile communication-based vehicle theft control system.
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief. DATE: PLACE: Bengaluru (Bangalore) Arpitha S
HALLMARKS
- Dedicated, optimistic and hardworking.
- Ability to build relationship and set up trust.
- Commitment to keep up to date with modern technologies.
- Ability to work as a part of team and take responsibility.
- Good at handling Pressure Situations.
- Good at Interacting with People and good at making friends.
PERSONAL DOSSIER
- DOB: June 21st, 1993
- Passport No: N6489557
Timeline
VMware Administrator - MSIG
02.2023 - Current
Messaging Services Advisor
NTT Data Services
01.2022 - Current
Technical support engineer Level 1
VMware
01.2021 - 11.2022
Support Specialist
VMware
01.2018 - 01.2021
Senior IT Operations Associate
Accenture
01.2017 - 12.2018
Technical Support Engineer
VMware India Pvt. Ltd.
12.2015 - 01.2017
P.U.C - undefined
Pre-University Board
S.S.L.C - undefined
Karnataka State Secondary Education Board
B.E - Computer Science
GEC Institute of Engineering