Anna Parker

• Act as SME for SAP system issues, including troubleshooting and resolution for Tissue team.
• Lead integration and training of new product lines in SAP using 3rd Party Distribution processes.
• Provide advanced support for emergent Tissue orders, ensuring accurate and timely fulfillment.
• Train and mentor team members on SAP processes and system enhancements.

• Managed full order-to-cash process for drop-ship Tissue Allografts, including sourcing, fulfillment, returns, and invoicing.
• Built and maintained trusted relationships with sales reps, hospitals, and distributors.
• Coordinated closely with Tissue Banks to ensure requested Tissue matched surgeon/hospital specifications.
• Collaborated with cross-functional teams to ensure seamless operations and timely delivery.

Key Accomplishments:

• Led SAP development, testing, and integration of 3rd-party Tissue processes.
• Spearheaded cleanup projects involving invoicing, open orders, and ERP-based inventory.
• Supported transition from previously used PO system to JDE, developing training materials and delivering team training.
• Authored SOPs and work instructions to standardize team processes and reduce errors.

• Managed vendor orders and the complete 3rd Party Tissue order-to-cash process.

• Supported tissue order fulfillment and customer support for hospitals and sales reps.

• Managed orders, transfers, and billing for multiple distributorships.
• Responded to high volumes of customer inquiries via phone and email.
• Resolved complex issues through professional and proactive communication.

Key Accomplishments:

• Averaged 60+ calls and 80+ emails daily while maintaining service quality.

• Central point of contact for all custom implant and special instrument requests.
• Managed custom implant inventory and loaner sets.
• Oversaw purchasing, pricing, and vendor communications.
• Collaborated with international counterparts and managed global shipments.

Key Accomplishments:

• Streamlined operations and cut lead times in half.
• Scaled operations efficiently to support rapid growth in request volume.