Annie S Gigi

Client Onboarding and Requirement Coordinator:

• Ensure smooth client onboarding by meticulously collecting and validating all necessary information from clients.
• Collaborate with cross-functional teams to ensure prompt resolution of client-reported issues and implementation of feature enhancements.
• Act as liaison between clients and development teams, guaranteeing that all client requirements are effectively communicated and addressed.

Quality Assurance Analysis:

• Conduct rigorous quality assurance checks on data integrity and user interface aspects of monitoring platform.
• Ensure validity and accuracy of analytics data, implementing continuous improvement measures to enhance data quality.

Plant Performance Analysis:

• Prepare and deliver periodic plant performance analysis reports, offering valuable insights to clients for optimizing their renewable energy assets.
• Play crucial role in client retention by providing actionable recommendations based on performance analysis.

Knowledge Management:

• Implemented knowledge management strategies for SaaS platform by developing comprehensive documentation and producing instructional product videos.

Customer Ticket Analysis:

• Manage customer support tickets by analyzing issues, providing status updates, and ensuring timely resolution in adherence to established timelines.

PMO and Strategy:

• Collaborated closely with diverse teams and sales departments, providing comprehensive weekly project updates directly to CEO.
• Took ownership of streamlined OKR (Objectives and Key Results) tracking process within company.

• Performing technical reviews as part technical due diligence for solar portfolios.
• Conducting validation study and analysis of energy and solar resource assessment.
• Supporting team with data review and compilation.
• Gained knowledge on Solar Energy.

• Onboarding of clients and understanding customer requirements for customization and coordinating with internal teams.
• Research and Analysis with Engineering team.
• Assisted with testing of motors and motor controllers.
• Pro-actively identifying potential customers.