Annu
Deoria
Summary
Dynamic Branch Manager with proven expertise in leadership, operational efficiency, and customer service. Achieved significant process improvements and enhanced customer satisfaction through strategic planning and effective team management.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Branch Manager
Muthoot microfine LTD
Maharajganj
04.2025 - Current
- Managed daily branch operations and ensured compliance with company policies.
- Supervised staff performance and provided training on customer service standards.
- Monitored inventory levels and coordinated with suppliers for timely restocking.
- Handled customer inquiries and resolved complaints to enhance satisfaction.
- Implemented process improvements to streamline branch workflows and efficiency.
- Analyzed sales data to identify trends and inform decision-making processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Assistant Branch Manager
Aarohan Financial Services Pvt.LTD
Kushinagar
12.2023 - 07.2024
- Assisted in daily branch operations and customer service initiatives.
- Managed staff schedules to ensure optimal branch coverage and efficiency.
- Processed loan applications and conducted preliminary assessments for clients.
- Provided training and support to new employees on branch procedures.
- Coordinated marketing efforts to promote financial products and services.
- Maintained accurate records of transactions and client interactions in systems.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Collaborated with management to implement operational improvements at the branch.
Senior Executive Officer
Utkarsh Small Finance Bank
Varanasi
10.2019 - 11.2023
- Led strategic initiatives to enhance customer engagement and satisfaction.
- Developed operational policies to improve service delivery and efficiency.
- Oversaw compliance with banking regulations and internal policies.
- Facilitated training programs for staff to enhance professional development.
- Collaborated with stakeholders to optimize product offerings and services.
Education
Master of Science -
U.P Rajarshi Tandan Open Univercity -Prayagraj
Prayagraj07-2024
Bachelor of Science -
DDU Univercity- Gorakhpur
Gorakhpur07-2019
Intermediate Certificate -
Manavasthali Public School-Sohnag Road Salempur
Deoria06-2016
High School Diploma -
Manavasthali Public School -Sohnag Road Salempur
Deoria06-2014
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Branch Manager
Muthoot microfine LTD
04.2025 - Current
Assistant Branch Manager
Aarohan Financial Services Pvt.LTD
12.2023 - 07.2024
Senior Executive Officer
Utkarsh Small Finance Bank
10.2019 - 11.2023
Master of Science -
U.P Rajarshi Tandan Open Univercity -Prayagraj
Bachelor of Science -
DDU Univercity- Gorakhpur
Intermediate Certificate -
Manavasthali Public School-Sohnag Road Salempur
High School Diploma -
Manavasthali Public School -Sohnag Road Salempur