PARAS SHARMA
Mandi Gobindgarh
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. Dedicated, hardworking, and committed to becoming a dependable and valuable team member.
Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
7
7
years of professional experience
Work History
Senior Academic Counselor
Testbook
Lucknow
03.2024 - 08.2024
- Facilitated communication between faculty members, administrators, parents, and students concerning student progress or issues affecting their educational experience.
- Collaborated with faculty members to create advising plans that met the needs of each student.
- Researched potential customers, identified key contacts, and developed relationships with decision makers.
Senior Business Development Associate
Think & Learn Pvt. Ltd.
Ludhiana
06.2022 - 10.2023
- Collaborated with marketing and business development teams to identify and pursue new sales opportunities
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
- Led a team of sales representatives to exceed sales targets resulting in increased profits for the company
- Generated new leads through outbound campaigns that increased revenue.
- Identified and developed relationships with potential clients to generate new business opportunities.
Training (Sales)
Patanjali Ayurved Ltd.
Mohali
01.2022 - 06.2022
- Developed and implemented effective training programs for sales representatives, resulting in improved sales skills
- Developed and implemented sales training programs that improved sales skills and resulted in a X% increase in sales effectiveness
- Identified and addressed customer challenges to ensure customer satisfaction and retention.
Customer Representative
Competent Synergies Pvt. Ltd.
Mohali
03.2017 - 12.2017
- Utilized customer data to identify trends and opportunities for improvement
- Resolved customer inquiries and complaints with empathy and professionalism, resulting in a X% reduction in customer churn
- Trained and mentored new customer service representatives on best practices
- Developed and maintained customer service metrics to measure performance.
Education
B.Voc (Retail Management) -
Mata Gujri College (Punjabi) University
Patiala, Fatehgarh Sahib03.2021
12th -
S.N.A.S Senior Secondary School
Mandi Gobindgarh, Punjab03.2017
10th -
St. Farid Public School
Mandi Gobindgarh, Punjab03.2015
Skills
- Problem Solving Skills
- Time Management Skills
- Business Development Strategies
- Excellent Customer Service Skills
- Interpersonal Communication Skills
- Multitasking Skills
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Proficient (C2)
C2
Hobbies
- Travelling
- Reading
- Community Involvement
- Writing
Personal Information
- Place Of Birth - Mandi GobindGarh, Punjab
- Date Of Birth - 21/06/1999
- Nationality - Indian
Timeline
Senior Academic Counselor
Testbook
03.2024 - 08.2024
Senior Business Development Associate
Think & Learn Pvt. Ltd.
06.2022 - 10.2023
Training (Sales)
Patanjali Ayurved Ltd.
01.2022 - 06.2022
Customer Representative
Competent Synergies Pvt. Ltd.
03.2017 - 12.2017
B.Voc (Retail Management) -
Mata Gujri College (Punjabi) University
12th -
S.N.A.S Senior Secondary School
10th -
St. Farid Public School
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