Annu Sebastian
Ernakulam
Summary
Motivational leader and organizational problem-solver with 7 Years experience in advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Regional Manager
Waves Technologies
Ernakulam
06.2022 - Current
- Created and managed budgets for travel, training and teambuilding activities.
- Studied company vendor contract and product pricing history to develop procedures for leveraging market conditions, regulations, and laws to minimize product costs.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Determined recurring business needs and maintained necessary inventory levels.
- Performed price comparisons among different vendors in order to get the best value for money.
- Coordinated communication between departments regarding product availability, delivery dates and related issues.
- Handled employee discipline and termination to address policy infractions.
- Scheduled meetings with employees to address concerns and grievances.
- Suggested promotions and wage increases according to employee performance.
- Expanded business, developed revenue and managed market gains.
- Created and maintained relationships with key customers in the region.
IT Business Head
Fone4 Communications
Ernakulam
07.2021 - 05.2022
- Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Established long-term relationships with key stakeholders such as clients, vendors, investors.
- Negotiated contracts with suppliers and customers to maximize profitability.
- Organized meetings between senior management team members to discuss strategic plans.
- Delegated work to staff, setting priorities and goals.
- Monitored customer feedback to maintain high standards of quality assurance.
- Successfully negotiated with vendors to receive best pricing and terms.
- Resolved customer inquiries and complaints requiring management-level escalation.
Group Leader (Lenovo Exclusive stores)
R square Enterprise
06.2020 - 07.2021
- Assisted with onboarding new employees into the organization's culture, policies, and practices.
- Executed routine and non-routine work, driving cost-effective operations.
- Managed resources and delegated tasks to ensure timely completion of projects.
- Organized weekly meetings to review objectives, discuss accomplishments, and plan future goals.
- Provided assistance with conflict resolution among team members.
Retail Store Manager
Oxygen the Digital Shop
Kochi
10.2019 - 06.2020
- Implemented successful business strategies to increase revenue and target new markets.
- Built and maintained strong working relationships with team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Executed merchandising strategies to support store sales growth.
- Drafted detailed reports on store performance for upper management review.
- Boosted company sales by developing and implementing strategic marketing approaches.
Guest Relation Officer
Oxygen the Digital Shop
07.2018 - 09.2019
- Participated in weekly training sessions in order to stay up-to-date on new policies or procedures.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained accurate records of guest preferences in order to provide a more personal experience for future visits.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with price checks and addressing other inquiries.
Technical Support
Muthoottu Mini Financiers Pvt Ltd
12.2013 - 11.2014
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Performed system upgrades when necessary in order to maintain compatibility with latest software versions.
- Implemented security measures designed to protect data from unauthorized access or destruction.
- Performed regular maintenance checks on customer computers to ensure optimal performance.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Education
MASTER OF COMPUTER APPLICATION -
AMAL JYOTHI COLLEGE OF ENGINEERING
B.SC PHYSICS -
ST: DOMINICS COLLEGE
Skills
- Performance Management
- Order Management
- Sales Planning
- Vendor Management
- Brand Development
- Cost Reduction
- New Business Development
- Customer and Vendor Relations
- Staff Management
- Sales Expertise
- Sales Development
Accomplishments
Best Performer FY2018-2019 at Oxygen the Digital shop
Personal Information
Title: Sales Expert
Languages
- English
- Malayalam
- Hindi
- Tamil
References
On Request
Timeline
Regional Manager
Waves Technologies
06.2022 - Current
IT Business Head
Fone4 Communications
07.2021 - 05.2022
Group Leader (Lenovo Exclusive stores)
R square Enterprise
06.2020 - 07.2021
Retail Store Manager
Oxygen the Digital Shop
10.2019 - 06.2020
Guest Relation Officer
Oxygen the Digital Shop
07.2018 - 09.2019
Technical Support
Muthoottu Mini Financiers Pvt Ltd
12.2013 - 11.2014
MASTER OF COMPUTER APPLICATION -
AMAL JYOTHI COLLEGE OF ENGINEERING
B.SC PHYSICS -
ST: DOMINICS COLLEGE
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