Annuradha Gautam

Work as Quality auditor Trainer in the company and successfully handover 3 batches.

• Worked as subject matter expert for lipkart process in TechMahindra ,while serving the company handled a team of 30 associates ,deal with there daily queries regarding process.
• Checking data sheets,sharing Console reports and shrinkage status , motivating the team to achieve high standards and target.
• Monitoring and training up junior and new associates.
• Arranging and chairing weekly team meetings,focusing on targets
• Prepared cheat sheets to help the process faster and reduce the errors on quality piece.
• While working for Tech Mahindra worked in backend process as a Relationship manager and handled new client enquiries and acting as the face for the business

• Worked in Amazon process ,Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
• Collaborated with management to identify and prioritize new development concepts.
• Monitored and tracked user progress to identify improvement opportunities.
• While working for the firm played the role of Aux Trainer and subject material expert as well as including the role on Escalation desk.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• worked with Bollywood celebrities
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits by 10%