Mitali Boral
Language Expert
Hyderabad
Summary
To secure a position that utilizes my years of experience, knowledge, and education, while allowing me the opportunity to grow professionally and personally.
Experience and Educational Background
Knowledge and experience in Bengali Localization and translation. Expert in Bengali spellings and grammar and have worked on multiple tasks related to localization with the highest quality. Apart from Bengali also worked on Hindi and English for similar tasks.
Completed education from Bengali medium school till higher secondary. Post-school studies persuaded B. A (Hons) in Bengali literature and language from Visva Bharati University. Completed post-graduation (M.A) from the same university and my special paper was Bengali Literature.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Quality Auditor
MICROSOFT VIA TRANSPERFECT, DATAFORCE
Hyderabad, Telangana
11.2021 - Current
- Worked as a language specialist on various subjects related to machine learning for the Bengali language in Microsoft projects
- Created Training and workflow material for TransPerfect
- Supervising and training team members to perform tasks
- Providing all necessary support to complete the task and deliver quality work to the client
- Working as a QC/QA in multiple projects for various languages
- Worked on Generating pronunciation
- Worked as an analyst and quality checker for the Lexicon project
- Have knowledge and work experience on IPA and X-SAMPA
- Identifying functional and linguistic issues in localization for multiple vendors and providing support
- Worked on Transcription Project for Bengali, English, and Hindi language
- Worked on TN/ITN
- Worked on TTS project for script creation and voice checking., Auditor of content shared by Client
- Quality check and provide real-time feedback to reviewers
- Planning content review strategy for a more productive approach
- Review and interpretation of content
- Providing training on concepts and review protocol
- Assuring client deliverables are completed on time
- Ensuring Client satisfaction is met on quality with minimal or zero error
- Guiding the team and answering their queries related to the subject matter
- Completing the project’s deadlines and targets on time.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted research, gathered information from multiple sources and presented results.
- Managed team of employees, training and professional growth of employees.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Implemented new working processes to deliver multiple improvements.
- Assisted with new hire processing and existing training programs.
- Cross-trained and provided backup support for organizational
- leadership.
- Verified work accomplished by external company contractors, vendors and repair facilities met and exceeded applicable quality audits.
- Trained and reviewed work of junior personnel on departmental responsibilities.
Language Expert
MICROSOFT VIA USHTA TE CONSULTANCY SERVICES LLP
Hyderabad, Telangana
10.2019 - 07.2021
- Worked as a language specialist on various subjects related to machine learning for the Bengali language in Microsoft projects:
- Worked on Generating pronunciation
- Worked as an analyst and quality checker for the Lexicon project
- Identifying functional and linguistic issues in localization for multiple vendors and providing support
- Worked on Translation, Transcription, and creating commands for machines
- Worked on audio judgement, audio alignment, data verification and data collection for machine learning for Bengali, English and Hindi languages
- Worked on TN/ITN
- Technical analysis in “Audacity” for volume and noise
- Along with evaluating other details like audio tones, pitch, and inconsistencies.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained message content, tone and emotion as closely as possible.
- Completed precise translations of official documents with correct words and phrasing to meet standards.
- Proofread, edited and improved documents of different sizes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
SENIOR PROCESS EXECUTIVE
COGNIZANT
Hyderabad, Telangana
10.2018 - 10.2019
- Approved, reviewed and edited content flowing to website.
- Conducted regular content audits to identify gaps and redundancies of content.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked within applicable standards, policies and regulatory guidelines.
- Developed team communications and information for meetings.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
ASSISTANT TEACHER
VIVEKANANDA MISSION SCHOOL
KOLKATA
11.2012 - 04.2018
- Designed dynamic lesson plans based on student interests and Board guidelines.
- Incorporated multiple types of teaching strategies into classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Instructed students in core educational principles, concepts and in-depth subject matter.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Completed daily reports on attendance and disciplinary performance.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Graded and evaluated student assignments, papers and course work.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Language Expert, quality analyst
TELLUS INTERNATIONAL
Hyderabad, Telangana
07.2021 - 10.2021
- Provided linguistic support for various machine learning project.
- Creating commands for machine testing.
- Delivered services to customer locations within specific timeframes.
- Created plans and communicated deadlines to complete projects on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
FREELANCE
SpeechOcean
Hyderabad, Telangana
07.2021 - 10.2021
- Performed linguistic annotations for machine learning projects.
- Reviewed and created lexicons to generate pronunciation using X-SAMPA and IPA.
- Performed extensive research in Bengali linguistics and grammar to validate data.
- Reviewed work of other linguists for accuracy of data and quality.
- Provided extensive linguistic support to the development team for Bengali language.
Translator
WANTOK
Hyderabad, Telangana
10.2020 - 07.2021
- Worked as a Bengali translator for a renowned global e-commerce company on the CAT tool.
- Replicated flow, style and overall meaning of original texts.
- Translated business websites to support international expansions.
- Repeated and restructured complex translations to optimize understanding.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
Education
M.A - undefined
Visva-Bharati University
B.A. (Honors) - undefined
Visva-Bharati University
Certificate course in Information Technology Application - undefined
Higher Secondary - undefined
Visva-Bharati University
Madhyamik (secondary examination) - undefined
WBBOSE
Skills
Excellent Vocabulary and Grammar KnowledgeStrong Knowledge of native Bengali language spoken in West Bengal and BangladeshExpertise in the knowledge of Bengali culture, literature, and heritageMS Excel, Word and PowerPointGood communication and interpersonal skillsPrompt in understanding platforms and databasesQuality resolutionAttention to detailManage relationships with external and internal stakeholdersQuick adaptation ability and fast learnerAbility to perform under any circumstancesAbility to work with a team as well as work individuallyGood problem-solving skillsEffectively able to plan classroom lectures and prepare learning assessments in advanceAbility to conduct interactive learning sessions and manage the audience properlyAbility to solve doubts and queriesExceptional teaching skills that ensure students grasp the concepts easilyAbility to understand and deliver student needs aptlyProficient in using computers and the internet for educationPossess a self-motivated and enthusiastic attitude to interact with students or parentsHardworking, dedicated, and passionate about work
Root Cause Analysis
Quality Control Processes
Raw Materials Review
Corrective action planning
Document review
Flexible and Adaptable
Written and verbal Communication
Timeline
Quality Auditor
MICROSOFT VIA TRANSPERFECT, DATAFORCE
11.2021 - Current
Language Expert, quality analyst
TELLUS INTERNATIONAL
07.2021 - 10.2021
FREELANCE
SpeechOcean
07.2021 - 10.2021
Translator
WANTOK
10.2020 - 07.2021
Language Expert
MICROSOFT VIA USHTA TE CONSULTANCY SERVICES LLP
10.2019 - 07.2021
SENIOR PROCESS EXECUTIVE
COGNIZANT
10.2018 - 10.2019
ASSISTANT TEACHER
VIVEKANANDA MISSION SCHOOL
11.2012 - 04.2018
M.A - undefined
Visva-Bharati University
B.A. (Honors) - undefined
Visva-Bharati University
Certificate course in Information Technology Application - undefined
Higher Secondary - undefined
Visva-Bharati University
Madhyamik (secondary examination) - undefined
WBBOSE