Anooj Bhatiya
Pune
Summary
Dynamic leader with a proven track record at Sante Spa Cuisine, adept in process improvement and customer retention. Leveraged data analysis and exceptional customer service skills to enhance operational efficiency and elevate guest satisfaction. Achieved significant cost savings and fostered a collaborative team environment, driving business success and innovation.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Sante Spa Cuisine
Mumbai
02.2025 - Current
- Established policies for cash handling procedures to maximize security measures.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Operations Manager
Madeline Cafe
Pune
10.2023 - 02.2025
- Implemented successful business strategies to increase revenue and target new markets.
- Resolved challenges associated with company websites, vendors, and telecoms.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Measured and reviewed performance via KPIs and metrics.
Assistant Restaurant Manager
Sante Spa Cuisine
Pune
08.2022 - 09.2023
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Produced detailed documentation to outline potential worker issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created weekly work schedules for all restaurant personnel.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Collaborated with server trainees to promptly resolve potential customer concerns.
Shift Manager
Chaayos
Pune
08.2021 - 08.2022
- Planned and developed new operation processes to innovate and stay competitive.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Education
High School Diploma -
International Institude Of Hotel Management
Pune10-2021
BSC IN HOSPITALITY & CATERING SERVICES - Food & Beverage Service
YCMOU
PUNE08-2021
12th HSC - Commerce
MJ College
Jalgaon03-2018
10th CBSE - SSC
Podar International School
Jalgaon03-2016
Skills
- Production
- Logistics Oversight
- Data Analysis
- Performance Monitoring
- Financial Management
- Process Improvement
- Business Planning
- Maintenance Planning
- Customer Service
- Temperaments Resilience
- Workflow Optimization
- Incidents Management
- Customer Retention
- P&L Management
- Labor Relations
- Contract Management
- Performance Reporting
Affiliations
- Football
- Gym
- Travelling
- Listning Music
Languages
Hindi
First Language
English
Elementary (A2)
A2
Marathi
Intermediate (B1)
B1
Gujarati
Beginner
A1
Accomplishments
- Diploma in Rioja Wine Academy
- Diploma In Rioja Tourism Management
- Trainee Of The Month (All Dept.)
Timeline
Restaurant Manager
Sante Spa Cuisine
02.2025 - Current
Operations Manager
Madeline Cafe
10.2023 - 02.2025
Assistant Restaurant Manager
Sante Spa Cuisine
08.2022 - 09.2023
Shift Manager
Chaayos
08.2021 - 08.2022
High School Diploma -
International Institude Of Hotel Management
BSC IN HOSPITALITY & CATERING SERVICES - Food & Beverage Service
YCMOU
12th HSC - Commerce
MJ College
10th CBSE - SSC
Podar International School
Similar Profiles
Clement NGOUANAClement NGOUANA
Kitchen Helper at Kids Cuisine SanteKitchen Helper at Kids Cuisine Sante
Leah OrganisciakLeah Organisciak
Mecical Aesthetician at Bella Sante Med Spa/Day SpaMecical Aesthetician at Bella Sante Med Spa/Day Spa
JOSEPH BAUDOUIN ELOUNDOU ETEMEJOSEPH BAUDOUIN ELOUNDOU ETEME
Executive Chef at KIDS CUISINE SANTEExecutive Chef at KIDS CUISINE SANTE