ANOOP UDAYAN
FOOD SAFETY OFFICER
ERNAKULAM,Kerala
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
Food Safety Officer
Airport Health Organization, Ministry Of Health And Family Welfare, DGHS, Govt Of India
MANGALORE
12.2018 - Current
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Knowledge of Food Safety Regulations. A thorough understanding of food safety regulations and guidelines is crucial for food safety officers
- Inspection and Auditing Skills
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
Reservation Officer
OMAN ORIENT Pvt .Ltd
RUWI
06.2016 - 09.2018
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Maintained awareness of types of rooms available in different resort locations.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Resolved various issues and discrepancies for customers.
Team Leader
Oman Airways (GHA - Bird Flight Services )
Cochin
05.2015 - 06.2016
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Educated staff on organizational mission and goals to help employees achieve success.
Passenger Services Agent
National Aviation Services
Kuwait
05.2014 - 05.2015
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
Customer Services Agent `
Oman Airways (GHA- Bird Flight Services)
Cochin
10.2012 - 04.2014
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Master of Science - Hotel Management
06.2010 - 06.2011
Bachelor of Science - Catering Science
06.2006 - 05.2009
No Degree - Diploma In Air Fares Ticketing
02.2012 - 09.2012
No Degree - Diploma in Sanitation
10.2023 - 12.2023
High School Diploma -
06.2004 - 05.2006
High School Diploma -
06.2003 - 05.2004
Skills
Sanitation and food safety
Certification
Cardio-Respiratory Life Support (CRLS)and Management of Common Emergencies From KIMS Hospital Kochi (Training Under Dr. Mathew Punnachallil(Medical Director), Dr.Pradeep Raveendran (Er Physician & Co-Ordinator of emergency services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Indian Institute Of Skill Development - No Degree, Diploma in Sanitation
10.2023 - 12.2023
Food Safety Officer - Airport Health Organization, Ministry Of Health And Family Welfare, DGHS, Govt Of India
12.2018 - Current
Reservation Officer - OMAN ORIENT Pvt .Ltd
06.2016 - 09.2018
Team Leader - Oman Airways (GHA - Bird Flight Services )
05.2015 - 06.2016
Passenger Services Agent - National Aviation Services
05.2014 - 05.2015
Cardio-Respiratory Life Support (CRLS)and Management of Common Emergencies From KIMS Hospital Kochi (Training Under Dr. Mathew Punnachallil(Medical Director), Dr.Pradeep Raveendran (Er Physician & Co-Ordinator of emergency services
01-2013
Customer Services Agent ` - Oman Airways (GHA- Bird Flight Services)
10.2012 - 04.2014
Inflight Aviation Accademy - No Degree, Diploma In Air Fares Ticketing
02.2012 - 09.2012
Inter Business Academy - Master of Science, Hotel Management
06.2010 - 06.2011
C.S.I Bishop Appaswamy Collage Of Arts And Science - Bachelor of Science, Catering Science
06.2006 - 05.2009
Depaul Higher Secondary School - High School Diploma,
06.2004 - 05.2006
St. Thomas High School - High School Diploma,
06.2003 - 05.2004
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