ANOOP UDAYAN
FOOD SAFETY OFFICER
ERNAKULAM,Kerala
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
Food Safety Officer
Airport Health Organization, Ministry Of Health And Family Welfare, DGHS, Govt Of India
MANGALORE
12.2018 - Current
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Knowledge of Food Safety Regulations. A thorough understanding of food safety regulations and guidelines is crucial for food safety officers
- Inspection and Auditing Skills
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
Reservation Officer
OMAN ORIENT Pvt .Ltd
RUWI
06.2016 - 09.2018
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Maintained awareness of types of rooms available in different resort locations.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Resolved various issues and discrepancies for customers.
Team Leader
Oman Airways (GHA - Bird Flight Services )
Cochin
05.2015 - 06.2016
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Educated staff on organizational mission and goals to help employees achieve success.
Passenger Services Agent
National Aviation Services
Kuwait
05.2014 - 05.2015
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
Customer Services Agent `
Oman Airways (GHA- Bird Flight Services)
Cochin
10.2012 - 04.2014
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Master of Science - Hotel Management
06.2010 - 06.2011
Bachelor of Science - Catering Science
06.2006 - 05.2009
No Degree - Diploma In Air Fares Ticketing
02.2012 - 09.2012
No Degree - Diploma in Sanitation
10.2023 - 12.2023
High School Diploma -
06.2004 - 05.2006
High School Diploma -
06.2003 - 05.2004
Skills
Sanitation and food safety
Key Food Safety Performance Indicators
Food safety protocol
Food preparation and safety
Food safety measures
Food Safety Regulations
Food handling safety
Food safety and sanitation
Food safety knowledge
Food Safety Program Training
Food safety techniques
Food safety
Food safety standards
Food safety protocols
Food safety standards knowledge
Food preparation safety
Food safety expertise
Certification
Cardio-Respiratory Life Support (CRLS)and Management of Common Emergencies From KIMS Hospital Kochi (Training Under Dr. Mathew Punnachallil(Medical Director), Dr.Pradeep Raveendran (Er Physician & Co-Ordinator of emergency services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Indian Institute Of Skill Development - No Degree, Diploma in Sanitation
10.2023 - 12.2023
Food Safety Officer - Airport Health Organization, Ministry Of Health And Family Welfare, DGHS, Govt Of India
12.2018 - Current
Reservation Officer - OMAN ORIENT Pvt .Ltd
06.2016 - 09.2018
Team Leader - Oman Airways (GHA - Bird Flight Services )
05.2015 - 06.2016
Passenger Services Agent - National Aviation Services
05.2014 - 05.2015
Cardio-Respiratory Life Support (CRLS)and Management of Common Emergencies From KIMS Hospital Kochi (Training Under Dr. Mathew Punnachallil(Medical Director), Dr.Pradeep Raveendran (Er Physician & Co-Ordinator of emergency services
01-2013
Customer Services Agent ` - Oman Airways (GHA- Bird Flight Services)
10.2012 - 04.2014
Inflight Aviation Accademy - No Degree, Diploma In Air Fares Ticketing
02.2012 - 09.2012
Inter Business Academy - Master of Science, Hotel Management
06.2010 - 06.2011
C.S.I Bishop Appaswamy Collage Of Arts And Science - Bachelor of Science, Catering Science
06.2006 - 05.2009
Depaul Higher Secondary School - High School Diploma,
06.2004 - 05.2006
St. Thomas High School - High School Diploma,
06.2003 - 05.2004