Anoop Chandar RG

· Experienced Hardware Engineer with a focus on providing high-quality technical support to CISCO customers.

· Skilled in diagnosing and resolving hardware issues for Enterprise & Datacentre products.

· Collaborates with Cisco Logistics and High Touch Expert care teams.

· Successful in generating sales leads and contributing to revenue growth.

· Works closely with cross-functional teams, including IRE, SSCD, and TAC, to ensure customers receive the appropriate level of support.

• Manage Employability Project's and work towards the livelihood of PWD candidates.
• Assist in planning, scoping projects, and workshops to help make them self-sufficient with employment opportunities.
• Coordinate with other NGOs and interfaith partners to leverage outreach programs that support the See a Million Initiative of Enable India.
• Manage the development and dissemination of educational materials, knowledge products, and training tools on employability.

• Developed and maintained project finances, ensuring accurate and timely reporting through CMW reports on a weekly and monthly basis.
• Monitored timesheet entries diligently, proactively identifying and addressing any discrepancies with the engagement insider list.
• Engaged with key stakeholders and leveraged expertise from client subject matter experts to drive project success.
• Excelled in effective communication and outreach to program teams, fostering collaboration and ensuring alignment with project goals.
• Provided unwavering support to client projects, showcasing exceptional administration skills and adeptly organizing project meetings and plans.

• Serve as an ambassador for the Talent Acquisition team, effectively communicating Cisco's values, culture, work environment, benefits, and other areas of interest.
• Obtain approval for hiring requisitions through RAP submissions, involving all necessary stakeholders.
• Conduct drives, walk-ins, and personal interviews, arranging technical panels and coordinating interviews at all levels.
• Coordinate engagement activities, initiate background verifications, and route offers according to business requirements.

• Served as a Team Lead for diverse business support teams in Cisco TAC.
• Developed and implemented strategies to improve customer satisfaction and streamline the performance review process for management using SRA, QAP, and other initiatives.
• Administered team performance, quality, training, and development, ensuring high standards of service through regular reports.
• Led and supervised internal audit processes under the QAP project, enhancing case handling procedures based on specific parameters.

• Administrate, and Monitor the progress of service requests and follow up with relavent stakeholders, and customers, for case progression.
• Coordinate with internal teams to facilitate efficient handling of service requests.
• Ensure compliance with company policies, procedures, and service level agreements.
• Collaborate with cross-functional teams to address escalated service requests and resolve customer issues while prioritizing customer satisfaction.