Surekha S

• Own day-to-day maintenance of live application systems, driving problem identification and fixes. Lead root cause analysis, oversee resolution planning, and manage defect remediation. Cultivated direct communication and relationships with infrastructure and service support partners to enhance collaboration. Account for routine code deployments across dev, QA, and staging environments reliably. Set priorities by understanding client business needs and service commitments. Identified and resolved application defects and customer-facing communications during application incidents. Drove investigations of client integrations and internal system issues, facilitating improved API adoption. Assigned complex issues for investigation to downstream teams, maintaining accountability for outcomes. Partnered with development teams to design solutions and confirm delivery paths, ensuring alignment with client needs. Establish and maintain support documentation and playbooks for consistent operations. Provided coaching to enhance team skills and mentoring, serving as domain specialist when required. Oversaw change management procedures and ticket handling in Tivoli ServiceNow environments.
• Tested equipment, machinery and instruments to assess proper functioning.
• Conducted tests and examined components and assemblies to identify and rectify defects.
• Studied manufacturing from engineering viewpoint to identify problems and potential improvements.

· Participated in the requirement gathering and analysis phase of the project in documenting the business requirements by conducting workshops, meetings with various business users

· Work with the Development team and other team members , to ensure safety and soundness of application environments for daily operations based on the SLA.

· Served as primary interface between client and service delivery teams, facilitating regular and ad-hoc requests to ensure alignment and responsiveness.

· Manage and own overall responsibility of client day-to-day relationship and act as main point of contact for clients and their key stakeholders for ongoing plan administration - and operational requirements.

· Provide L1 and L2 functional and technical support to the end users across multi-functional and geographic areas

· Supported daily Day End Process, investigating and resolving issues to maintain operational continuity.

· Coordinate with vendor or L2/3 to resolve production issues and communicate with end users

· Conduct UAT and monthly release

· Working with clients across the geographies for gathering requirements and updating the development team on the same to work accordingly

Established JIRA as a defect tracking system by configuring workflows, customisation, and plug-ins for the JIRA issue tracker.

· Analyzing it with technical experience, discussing with the PMO team, sharing the effort analysis to clients.

· Demonstrated abilities in writing Test Cases, Test plans , Test Scenarios and reviewing them.

· Following Requirement management plan, change management plan, Configuration management plan and process implementation plan while rolling out the project plan.

· Quick debugging on production issues and supporting development with solutions in fixing the issue.

· Solution Architect for Integration and Deployments of regular Staging and Production updates.

· Shared knowledge with team members on continuous integration (CI) and continuous deployment (CD), enhancing team capabilities and practices.

· Responsible for attending weekly meetings with Monitored key performance indicators to assess team effectiveness

· Creation of pods in Managed deployment of applications using Kubernetes to enhance scalability using yaml deployment files and creation of services.

· Creation of configmaps in kubernetes using property files and attaching them to containers.

· Troubleshooting the pods, checking logs in containers inside the pods.

· Multicontainer deployments inside the pod

· Designing, Installing and implementing Ansible configuration management system as per the Automation process.

· Writing the Ansible playbooks which are the entry point for Ansible provisioning, where the automation is defined through tasks using YAML format and Run Ansible Scripts to provision Dev servers.

· Developing the Scripts in Shell and Python to automate the day-to-day activities performed within the environment (DEV/UAT & PROD).

· Performing Executed database creation processes to establish data storage solutions, Migration, Extension, Decommission.

· Implemented centralized logging using Elasticsearch, Logstash and Kibana (ELK).

· Play a significant role in establishing operational processes for a fast-growing distributed cloud platform.

· Working on the POC to migrate the On-Premise Hardware to Cloud Environments like AWS.

· Extensively exploring the usage of Docker containers in the Messaging Platforms.

· Working on Mercurial and SVN to perform SCM Operations.

· Performed Capacity Management analysis to ensure the H/W is able to cope with the extensively increasing environment.

Actively participated in the OS migration from RHEL 6 to RHEL 7.

· Extensively worked on Performance related issues over the environment which includes Latency troubleshooting, Network troubleshooting and Hardware related issues

Executed application development using Agile Scrum methodology, analysing, designing, deploying, and unit testing business applications to meet client needs in a fast-paced environment.

Oversaw deployment of mobile apps and portals, ensuring quality control and adherence to client specifications.

Facilitated user acceptance testing (UAT) for clients, securing sign-off approvals to confirm project readiness.

Executed API testing for REST and POST protocols.

Developed new call flows for deployment projects with VISIO.

· Collected client specifications for developing web portals and mobile apps.

Leveraged JIRA for defect tracking and authored user stories for the implementations.

· Handled deployment of JAR, LIB and WAR files to the respective application server instances

Coordinated with Linux teams to execute Red Hat patch activities.

· Assisted in deploying new applications and offering production support at various locations.

· Worked with AppDynamics App IQ Platform product suite which includes Application Monitoring, End User Monitoring, Database Visibility, Infrastructure Visibility, and Application Analytics