Ansar Shaik
Software Engineer
Bangalore
Summary
Citrix Management Professional Professional with 6.9 years experience as a administrator. OBJECTIVE Looking for a challenging and responsible position in a professionally managed and reputed Organization that provides a challenging & innovative work environment to work as a Citrix Administrator in order to exercise my experience in the industry for your organization. Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in Citrix technology. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Consultant - Infrastructure Management
INFOSYS PVT LTD
Bangalore
12.2021 - Current
- Having 6.9 years of experience in IT industry
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Worked extensively with Installation, Configuration, and Administration and Troubleshooting Xen App 6.5, PVS 7.6 and Xen Desktop 7.12, Xenapp 7.15, PVS 7.15 and Azure administration, Microsoft Windows 2008 R2, 2012 R2 and 2016 R2 servers
- Having good experience in Deployment and Administration
- Xenapp 7.15, Xendesktop 7.15, PVS 7.15 and Azure Administration
Technical Specialist
HCL Technologies
Chennai
12.2020 - 12.2021
- Xenapp 4.5, Xenapp 5, , Xenapp 7.15 and PVS 7.15
- Trained users on desktops, laptops and mobile devices.
- Developed internal best practices, resources and training materials to support IT staff in corporate performance improvement initiative.
- Investigated system issues and implemented resolutions to reduce downtime.
Senior Engineer
Wipro India Pvt Ltd
Bangalore
09.2018 - 12.2020
- L2 - Level for Xen App Virtualization
- Responsibilities :
- Monitoring Mails and ensure no mails were left without acknowledge
- Monitoring Service now ticketing tool and ensuring no response and resolution SLA breaches
- Preparation and remediation of Health check reports and sending to Clients and management
- Attending Daily huddle calls and shift handover calls
- Handling Major incidents and priority tickets and resolving them within the SLA
- Attending cab calls and ensuring all changes approved within cab meetings
- Working on SC tasks and Changes during the weekends
- Creating maintenance versions on vdisks and handover to IBM windows patching team to install the approved patches and sealing and promoting the vdisk to PROD
- Ensuring loadbalancing enabled after the vdisk promote to production and doing replication to all PVS servers
- Merging the vdisk and clearing the space on PVS stores
- Working on Hourly Health checks and ensuring all the Infra is Green and sending the reports to Team and clients
- Working on Netcool alerts and edge sight alerts
- Provisioning access to end users for the application requested through service requests
- Clearing disconnected or inactive sessions on servers through App centre
- Decommission of applications which is not in use from Appcentre by co-ordination with Application team
- Sending mails to windows team and taking snapshots of standalone servers during the activities performed
- Working on application launching and missing issues
- Publishing new applications to the end users as per the service request and SOP’s
- Effectively communicating with users over calls and having screen share sessions to analyze the issues and remediating them on priority basis
- Working on drive space, write cache and Page file related issues on servers
- Working on aged tickets sent by monitoring team on daily basis
Technical Services Specialist
IBM India Pvt. Ltd
Bangalore
03.2016 - 08.2018
- L1 & L2 - Level for Xen App Virtualization
- Responsibilities :
- Application Management - Xenapp 6.5
- Knowledge on creating virtual machines on the hypervisors
- Taking snapshots of the machines during the change scheduled and reverting back to it to free the disk space
- Installing, configuring and troubleshooting XenApp 6.5, XenDesktop 7.12 & PVS 7.6
- Knowledge on Citrix Components
- Maintaining professional relationship with clients and resolving any technical query on priority basis
- Maintaining technical reports for day to day activities
- Creating websites and service sites and configuring users to access the sites in training labs
- Troubleshooting Application related issues like Application not Launching, Resources not available
- Troubleshooting User logon issues and Authentication issues
- Providing access to the users as per the service request we received
- Created Custom Administrators and giving access to them in training labs
- Knowledge on Configuring and Maintaining the Citrix Web Interface
- Maintaining Daily Health check activity and sending the report to manager on daily basis
- Maintaining Daily huddle with the team and sending the report to manager on daily basis
- Checking server count for non epic farm on every Monday and have to share report with delivery lead team on weekly basis
- Validating QA check on the newly build servers
- Being folk on internal meetings , I need to host daily bridge calls for huddle meetings and have to share report with the manager and team on daily basis
- Being folk on PVS patching activity, I need to validate patching compliance report and need to make sure zero compliance
- Have to validate PVS servers on every Monday and need to validate if any vdisk updates got failed during the weekend reboots
- Updating Vdisks as per the change and service requests
- Re-Sealing the Vdisks once update has successfull
- Decommisioning of citrix servers which is near to be end of life
- Building new servers as per the service requests
- Providing on Call Support ondaily basis during Non Business hours
- Engaging Citrix and Microsoft Vendors during the impact of the business found
- Planning and deployment of the Group policy for the security features of the Company
- Knowledge on Creating and Configuring Custom Load Evaluators for Critical Business Applications
- Handle Incident management tickets in accordance with SLAs
- Deploying Applications to Citrix servers and assigning to end users
- Supporting and Co-ordinating with L1 team in fixing any issue related to end user Virtual Machines
- Handling Citrix user related issues for application delivery
- Knowledge on Creating a Vdisk, Store and configuring PVS Server
- Configuring Citrix License Server Management for both Xen Desktop and Xen App Farm
- Sensitivity: Internal & Restricted
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
SREENIVASA INSTITUTE OF TECHNOLOGY AND MANAGEMENT
CHITTOOR ANDHRA PRADESH 04.2009 - 04.2012
DIPLOMA - Electrical, Electronics And Communications Engineering
GOVERNMENT POLYTECHNIC COLLEGE
PRODDATUR KADAPA ANDHRA PRADESH 04.2006 - 04.2009
Skills
CITRIX XENAPP 65
undefinedCricket
Cricket is my favorite hobby and a famous sport too. It makes me feel healthy, fit and a stronger person. It makes me feel confident and proud of what I am. I started playing cricket when I was a kid of 7 years old.
Timeline
Consultant - Infrastructure Management
INFOSYS PVT LTD
12.2021 - Current
Technical Specialist
HCL Technologies
12.2020 - 12.2021
Senior Engineer
Wipro India Pvt Ltd
09.2018 - 12.2020
Technical Services Specialist
IBM India Pvt. Ltd
03.2016 - 08.2018
Bachelor of Technology - Electrical, Electronics And Communications Engineering
SREENIVASA INSTITUTE OF TECHNOLOGY AND MANAGEMENT
04.2009 - 04.2012
DIPLOMA - Electrical, Electronics And Communications Engineering
GOVERNMENT POLYTECHNIC COLLEGE
04.2006 - 04.2009
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