Prathyusha Kakarla
Citrix Specialist
Bangalore
Summary
With 9+ years of experience, I possess a strong expertise in installing, configuring, maintaining, and troubleshooting various Citrix platforms, including Citrix Metaframe, Citrix Presentation Server 4.5, XenApp 6.0 and 6.5, Xendesktop 5.5 and 5.6, as well as Xendesktop 7.6 and PVS 7.6 & 7.15. My extensive knowledge in these technologies enables me to optimize and enhance the performance of Citrix environments, ensuring seamless functionality for end-users.
Overview
2025
2025
years of professional experience
4
4
Certifications
Work History
Infrastructure Specialist (Focal)
Kyndryl
9 2021 - Current
- Working as a focal handling team to 10 people.
- Working on weekly and monthly reports.
- Interacting with clients on a weekly basis to fill the gap.
- Preparing the required documents to run the business as usual.
- Working on upgrade project.
- Engaged in migration activities.
Service Delivery Specialist
IBM India Pvt Ltd
1 2020 - 9 2021
- Engaging in building activities.
- Attending hurdle calls on a daily basis.
- Interacting with clients and gathering the requirements
- Preparing the required documents.
- Sealing and Unsealing Master Images
- Creating page files.
- Basic knowledge in App Layer
Sr System Administrator
DXC Technologies
01.2017 - 12.2019
- Managing and maintaining 3 Citrix farms which contains 1200+ Citrix servers’ environment on windows server 2003 & 2008 R2 and 700+ business applications
- Doing pre installation tests and post installation tests for Citrix components and applications
- Publishing Applications and Server Desktops
- Creating and Configuring Custom Load Evaluators for Business-Critical Applications
- Testing and implementation of new XenApp Hot fix Rollup pack on XenApp servers
- Preparation of Citrix utilization report in terms of concurrent sessions, server utilization and license used on daily basis
- Handling escalations related to Citrix issues, troubleshooting Citrix farm related issues, desktop issues, printing issues, access related issues, user profile issues and server related issues
- Implementing and managing Citrix XenApp Policies
- Troubleshoot connectivity to the data store, Troubleshoot the Citrix IMA Service and the ICA communication channel
- Optimize and troubleshoot client performance and slow logon
- Managing, and troubleshooting Citrix Web interface sites
- Installing and Configuring Citrix Plug-Ins
- Preparing report pertaining to server performance, load testing, Monthly activities, major activities, and highlights
- Troubleshooting Drive Mapping related issues
- Configuring schedule reboots for Citrix Servers
- Preparing Incident Report, RCA and SOPs on various technical issues for Engineers to refer
- Working on ITIL based ticketing system for request and incident
- Involve in the Change management process
- Interacting with business users for gathering the requirements for on boarding the applications to Citrix Servers
- Assisting the server team in installing the applications on XenApp servers
- Supporting and Co-ordinating with L1 team in fixing any issue related to end user Virtual Machines
Consultant
Pronet HR
07.2015 - 07.2016
System Admin
Satyanarayana UNITED SOFTWARE Pvt, Ltd
06.2014 - 06.2015
Education
Master of Business Administration (MBA) -
JNTUH University
Skills
Citrix Meta frame
Presentation Server 40
Presentation Server 45
XenApp 50
XenApp 60
XenApp 65
Citrix XenDesktop (MCS) 76
Citrix PVS 76
Citrix PVS 715
SCCM
RES Power Fuse
Push Button
Citrix Edge sight
Citrix Director
Xen app 715 LTSR
Citrix NetScaler
Vmware 60
Installing
Configuring
Managing
Maintaining
Troubleshooting
Creating and configuring XenApp Web Sites
Creating Streaming Profile
Installing Citrix License Server
Load managing XenApp Servers
Installation and configuration of Citrix Provisioning Server sites
Knowledge V-Disk
Hands on experience in Ivanti
Creating and Managing Citrix Worker Groups
Installation of Printers on XenApp Servers
Configuring Printers to users
Creating and applying Citrix policies
Managing, Monitoring, Reporting performance
Monitoring server status
Install applications into Presentation server
Install applications into XenApp servers
Troubleshooting XenApp environment
Working on ITIL based ticketing system
Installing Configuring & Troubleshooting VDI infrastructure
Configuring & Managing DDC servers
Creating master images
Creating XenDesktop sites
Creating Desktop Groups
Creating Catalogs
Deployment of on-demand virtual desktops
Maintaining existing Desktops
Knowledge on VMware
Completed Citrix Virtual Apps 7 Desktops 215 training
Certification
Completed Citrix Certified Associate Virtualization certificate.
Monitoringtools
- Edge Sight
- SCOM
- Nagios
- Citrix Director
- Goliath
Passport
Yes
Projects
Played key roll to Install new XenApp 6.5 serves on 2008 R2 servers. Applications installed on XenApp servers using SCCM(migrated from 4.5 to 6.5) Installed HRP6 and HRP7 on XenApp 6.5 servers. Worked on decommissioning legacy Citrix servers as well legacy applications. Worked on project IE11 installation on XenApp servers. Part of CUP (continuous update program) Project Currently Working on build (TNT) project which supports PVS XenApp 7.15 LTSR
Disclaimer
I hereby declare that the information above is true and correct to the best of my knowledge, information and belief.
Citrixadministrationskills
- Installing, configuring, managing, maintaining & troubleshooting Citrix Meta frame, Citrix Presentation server 4.5, XenApp 6.5, 7.6 and 7.15 LTSR, Xen Desktop 5.5 and 5.6
- Experience in creating and configuring XenApp Web Sites and Services Sites
- Installing, Configuring and troubleshooting Hosted and Streamed Applications and related issues
- Configuring the applications using Streaming Profiler.
- Creating Streaming Profile and publish the applications using App Center
- Experience in installing, configuring Citrix License Server and managing with license management console
- Load managing XenApp Servers using Load evaluators and Load balancing policies
- Installation and configuration of Citrix Provisioning Server sites, vDisks and stores.
- Knowledge V-Disk and Update V-Disk in PVS.
- Hands on experience in Ivanti.
- Creating and Managing Citrix Worker Groups
- Installation of Printers on XenApp Servers and Configuring Printers to users using Citrix Printing Policies
- Creating and applying Citrix XenApp and Xen Desktop policies to configure ICA, Licensing, Client Clipboard, Shadowing, Printers, ICA Keep alive and etc.
- Hands-on experience of Managing, Monitoring, Reporting the performance of XenApp Servers using Citrix Edge Sight and Desktop Director.
- Monitoring, managing and reporting daily, weekly and monthly server status.
- Install the applications into Presentation server 4.5 through Installation Manager.
- Install the applications into XenApp servers through SCCM and Installation Manager.
- Have experience in troubleshooting XenApp environment
- Working on ITIL based ticketing system for request and incident
- Installing Configuring & Troubleshooting VDI infrastructure.
- Configuring & Managing DDC (Desktop Delivery controller) servers.
- Creating master images for pooled and dedicated catalogs.
- Creating XenDesktop sites, Desktop Groups and Catalogs.
- Deployment of on-demand virtual desktops and applications.
- Maintaining existing Desktops.
- Knowledge on VMware.
- Completed Citrix Virtual Apps 7 Desktops 215 training
Timeline
Sr System Administrator
DXC Technologies
01.2017 - 12.2019
Consultant
Pronet HR
07.2015 - 07.2016
System Admin
Satyanarayana UNITED SOFTWARE Pvt, Ltd
06.2014 - 06.2015
Infrastructure Specialist (Focal)
Kyndryl
9 2021 - Current
Service Delivery Specialist
IBM India Pvt Ltd
1 2020 - 9 2021
Master of Business Administration (MBA) -
JNTUH University