Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
Ansh Pilkanya

Ansh Pilkanya

Ajmer

Summary

Dynamic and results-driven professional with over 4 years of experience in sales leadership, fraud prevention, and technical support. Proven track record in leading teams to achieve sales targets, identifying and mitigating fraud risks, and enhancing operational efficiency. Skilled in strategic planning, team management, and problem-solving, with a strong ability to drive revenue growth and maintain high standards of risk management. Adept at leveraging cross-functional expertise to improve processes and deliver exceptional results in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Team Lead

Thrillophilia
Jaipur
07.2024 - Current
  • Developed and implemented strategies to improve sales team performance.
  • Coached and mentored sales representatives on best practices, customer service, and product knowledge.
  • Developed detailed reports outlining performance metrics and trends in order to measure effectiveness of sales activities.
  • Responded quickly to customer inquiries or complaints regarding products or services sold by the company.
  • Conducted regular meetings with sales staff to discuss strategies, tactics, goals, and objectives.
  • Reduced process lags by training employees on best practices and protocols.

Sr. Lead Fraud Prevention Analyst

Fareportal
Gurgaon
09.2023 - 06.2024
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
  • Developed and implemented procedures to detect and prevent fraud
  • Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies
  • Reviewed transactions and receipts to identify any suspicious activity
  • Contacted customers directly to notify of fraudulent activity and minimize impacts

Sr. Fraud Prevention Analyst

Teleperformance
Jaipur
10.2021 - 09.2023
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Tracked fraud cases and monitored trends to develop strategies for prevention
  • Developed and implemented procedures to detect and prevent fraud
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case
  • Processed Refund transactions using SAP Tool

Lead Technical Support Executive

Teleperformance
Jaipur
01.2021 - 09.2021
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure
  • Identified key technology defects to streamline problem resolution
  • Diagnosed and troubleshot hardware, software and network issues
  • Generated reports to track performance and analyze trends

Education

Bachelor of Arts - English Literature, History, Political Science

Dayanand College
Ajmer
04.2023

High School Diploma -

Central Academy Senior Secondary School
Ajmer
05.2019

Junior High School -

St Paul's Secondary School
Ajmer
06.2016

Skills

  • Analytical and critical thinking
  • Proficient in Accertify
  • Proficient in SAP
  • Proficient in Excel
  • Power BI
  • Adobe Acrobat
  • CRM proficiency
  • Leadership
  • Sales expertise
  • Sales Training

Certification

  • Certified Tech support, Adobe, 07/01/21, 1 Year
  • Quality Analyst, Adobe, 01/01/21, 2 Years
  • Six Sigma Training, 01/01/22, 2 Days

Accomplishments

  • Successfully hit and exceeded the core sales target within 30 days, leading a high-performing team to achieve 200% of the set goal, demonstrating strong leadership, strategic planning, and team collaboration
  • Recognized for identifying and highlighting the highest number of fraud cases within the sales team, leading to improved risk management and contributing to revenue growth by 100%. This proactive approach helped safeguard company resources and enhanced overall team performance.

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Sales Team Lead

Thrillophilia
07.2024 - Current

Sr. Lead Fraud Prevention Analyst

Fareportal
09.2023 - 06.2024

Sr. Fraud Prevention Analyst

Teleperformance
10.2021 - 09.2023

Lead Technical Support Executive

Teleperformance
01.2021 - 09.2021
  • Certified Tech support, Adobe, 07/01/21, 1 Year
  • Quality Analyst, Adobe, 01/01/21, 2 Years
  • Six Sigma Training, 01/01/22, 2 Days

Bachelor of Arts - English Literature, History, Political Science

Dayanand College

High School Diploma -

Central Academy Senior Secondary School

Junior High School -

St Paul's Secondary School
Ansh Pilkanya