ANSH SRIVASTAVA
LUCKNOW
Summary
Accomplished Executive with expertise in customer service and client communication, honed at Flipkart Customer Support. Proven track record in issue resolution and relationship building, enhancing customer satisfaction by 20%. Adept at policy management and team collaboration, driving strategic improvements and fostering a positive work environment. Ambitious Executive successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization. Professional offering outstanding presentation, communication, and cross-cultural team management skills. High-energy, results-oriented leader with entrepreneurial attitude.
Overview
1
1
year of professional experience
Work History
Executive
Flipkart Customer Support
Lucknow
04.2025 - Current
- Provided timely support to customers via phone and email inquiries.
- Resolved customer issues by troubleshooting product-related problems effectively.
- Documented customer interactions in the support ticketing system accurately.
- Collaborated with team members to enhance overall customer service quality.
- Educated customers on product features and usage through informative communication.
- Maintained updated knowledge of products and services offered by the company.
- Assisted in developing FAQs based on common customer queries and feedback.
- Resolved customer issues in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Maintained accurate records of customer interactions.
- Collaborated with colleagues to resolve complex customer queries.
- Provided support during peak periods of activity.
- Promoted additional products or services to meet customers' needs.
- Generated reports to track customer satisfaction levels.
- Resolved customer complaints professionally and efficiently.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Executive
Starhealth & Allied Insurance Company
Lucknow
08.2024 - 03.2025
- Coordinated client communications to ensure timely responses and service satisfaction.
- Managed insurance policy documentation for accuracy and compliance with regulations.
- Supported underwriting processes by gathering required information from clients.
- Assisted in training new staff on company policies and customer service standards.
- Facilitated meetings to discuss client needs and propose suitable insurance solutions.
- Maintained organized records of client interactions and policy changes in the system.
- Resolved client inquiries promptly, enhancing overall customer experience and retention.
- Developed and implemented strategies to increase executive efficiency.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
Education
Intermediate Certificate - Commerce
ST.ANJANI’S PUBLIC SCHOOL
Lucknow05-2022
GED -
ST.ANJANI’S PUBLIC SCHOOL
Lucknow05-2021
Skills
- Customer service
- Client communication
- Policy management
- Issue resolution
- Product education
- Relationship building
- Time management
- Customer relations
- Procedure implementation
- Team player
- Leadership/communication skills
- Executive support
Custom
- After completing my intermediate, I desired to spread my wings in the technical field. So, I volunteer myself for a technical course at Industrial Training Institute, Lucknow and the same will be completed in the month of Aug 2025.
- In addition to the above mentioned technical course, I am also perusing B.Com from Mohan Lal Verma Institute, Barabanki.
Languages
Hindi
First Language
English
Elementary (A2)
A2
Certification
- Course on Computer Concept (CCC)
- 60 Days Training program organised by GROW (Dr Reddy's Foundation)
Timeline
Executive
Flipkart Customer Support
04.2025 - Current
Executive
Starhealth & Allied Insurance Company
08.2024 - 03.2025
Intermediate Certificate - Commerce
ST.ANJANI’S PUBLIC SCHOOL
GED -
ST.ANJANI’S PUBLIC SCHOOL
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