Anshif Rahman
Palakkad
Summary
Mechatronics engineer graduate with a self-motivated data analyst and designer, offering several years of experience across various industries. Excellent problem-solver with history automating processes and driving operational enhancements. Currently, I am taking care of the warranty operations and claims at a reputed Volkswagen India dealership.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Warranty Manager
Phoenix Cars ,Volkswagen India
Palakkad
11.2024 - Current
- Investigated customer complaints related to product quality or service provided under a manufacturer's warranty policy.
- Created reports on warranty performance, including cost savings initiatives and trends in customer satisfaction ratings.
- Compiled monthly reports on warranty performance metrics for senior management review.
- Provided guidance and direction on warranty part replacement.
- Provided technical support to customers and technicians regarding product warranties.
- Reviewed completed work to verify consistency, quality, and conformance.
Junior Design & Program Engineer
Innox Structural systems pvt ltd
Coimbatore
05.2023 - 04.2024
- Built user interfaces that allowed operators to interact with automated machinery.
- Verified proper functioning of machinery and corrected problems with CNC programs to produce quality work in line with specifications.
- Checked work pieces against specifications to assess conformance.
- Collaborated with team of designers to offer improvements and direction on others' projects.
- Assisted with design projects by completing basic administrative tasks such as organizing files and checking drawings.
Education
Bachelor of Engineering - Mechatronics Engineering
Hindusthan College Of Engineering And Technologies
Coimbatore 04-2023
Plus Two - Electronics And Communication
Government Vocational Higher Secondary School
Palakkad03-2019
Skills
- Python programming
- AutoCAD 3D
- Excel sheet
- Microsoft Office
- Technical support
- Quality assurance
- Project management
- Data reporting
- Warranty compliance
- Customer relationship management
Certification
- Volkswagen warranty process training – conducted by Volkswagen Group Academy
- Technical training for warranty manager by Volkswagen India
- Cambridge English BEC exam passed with a B1
- Certified with Cisco Cybersecurity Essentials Networking Academy
- Managing RPA reports using Automation 360
Timeline
Warranty Manager
Phoenix Cars ,Volkswagen India
11.2024 - Current
Junior Design & Program Engineer
Innox Structural systems pvt ltd
05.2023 - 04.2024
Bachelor of Engineering - Mechatronics Engineering
Hindusthan College Of Engineering And Technologies
Plus Two - Electronics And Communication
Government Vocational Higher Secondary School
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