Anshika Maheshwari
Bengaluru
Summary
Results-driven and customer-focused professional with a proactive approach to solving client challenges. Experienced in leading complex payment integrations, resolving critical technical issues, and driving revenue recovery. Known for strong communication and deep understanding of payment ecosystems to improve success rates and ensure smooth enterprise operations.
Overview
4
4
years of professional experience
Work History
Senior Technical Account Manager
Razorpay
Bengaluru
10.2024 - 04.2025
- Managed super-enterprise travel and e-commerce merchants, addressing complex technical issues to ensure seamless transaction flows and merchant satisfaction.
- Acted as the primary technical SPOC for complex payment ecosystems, covering Cards, UPI (Intent & Collect), QR, eMandates, NetBanking, and international payments.
- Collaborated with cross-functional teams and helped with onboarding and integration processes enabling smooth go‑lives and stable ongoing operations for enterprise merchants.
- Owned and drove resolution of high‑severity escalations, coordinating with Engineering, Product, Risk, and Operations teams to ensure minimal business disruption.
- Played a key role in churn prevention and revenue recovery, successfully bringing back large merchants such as Yatra after periods of disengagement.
- Worked closely with Product Managers to relay merchant feedback, influence roadmap prioritization, and drive product enhancements.
- Led onsite merchant visits, executive discussions, and internal stakeholder presentations to align on technical solutions and long-term account strategy.
- Designed and delivered internal workshops and technical documentation to improve team efficiency and standardize best practices.
- Successfully led the customized payment architecture for IRCTC, working with internal teams to build and deploy tailored features aligned with highly specific business and regulatory requirements.
Technical Account Manager
Razorpay
Bengaluru
06.2023 - 09.2024
- Managed super-enterprise merchants across travel and e-commerce sectors, resolving complex technical issues to ensure high client satisfaction and uninterrupted operations.
- Served as the primary technical SPOC for marquee merchants including MakeMyTrip, Ixigo, IndiGo, RedBus, Goibibo, Cleartrip, IRCTC, Thomas Cook, Mamaearth, Nykaa, CRED, Housing, and others.
- Conducted success-rate optimization workshops, analyzing payment flows and failure patterns to improve transaction performance.
- Supported international payment setups for select merchants, ensuring compliance, stability, and scalability.
- Managed Razorpay Optimizer Integrations for multiple merchants.
- Utilized monitoring tools such as Coralogix to diagnose issues, analyze logs, and proactively identify risks.
- Managed and supported international payment flows for major merchants including IndiGo, ensuring compliance, stability, and performance.
Product Support Engineer
LeadSquared
Bengaluru
08.2022 - 06.2023
- Worked on Multiple Accounts of different Market segments (Poonawalla finance, Vedantu, Career Launcher, Evolveback, Symbiosis, Karnawati University, Cuemath), solving end-end incidents with Technical Expertise.
- Worked with Engineering and Implementation Teams to resolve product-level issues.
- Worked as Subject Matter Expert across the departments for several major modules in LeadSquared.
- Trained multiple batches of interns and mentored them after their conversion and contributed to knowledge transfer of key product features to the team members.
- Brought forth excellent customer service and a commitment to customer satisfaction.
- Working on multiple Ops-based tasks and Driving Team meetings.
- L2 Dev ticket audits.
Associate Product Support
LeadSquared
Bengaluru
10.2021 - 07.2022
- Worked on Multiple key accounts from different domains as Technical Account Manager and solved critical Escalations.
- Developed in-depth product expertise in order to provide solutions for product issues
- Provided information on after-sales services for comprehensive support and contributed towards good customer service.
Intern - Product Support
LeadSquared
Bengaluru
04.2021 - 09.2021
- Got a thorough knowledge of the product and a detailed understanding of the target market.
- Became Technical Account Manager for critical Accounts like Cuemath, and U-Next within 3 months of Internship.
- Developed communication and interpersonal skills.
- Learned time management and worked under tight deadlines.
Education
B. Tech - Civil Engineering
Manipal Institute of Technology
Manipal, Karnatak2021
12th & 10th Boards -
D.A.V. Public School
Jharsuguda, Odisha2017
Skills
- Problem Solving, Critical Thinking & Root Cause Analysis
- Cross-functional Collaboration, Stakeholder & Escalation Management
- Effective Communication & Team Collaboration
- Fast Tool Learning & Adaptability
- APIs & Webhooks
- Postman, Coralogix, Jira, Zoho
Accomplishments
- MVP Award – Razorpay for outstanding performance and impact as a Technical Account Manager
- Recognized for recovering Yatra’s transaction traffic, restoring merchant confidence and driving renewed business
- Spotlight Award for Best Performance – LeadSquared (2022)
- Core Committee Head (HRD) – MIT, Techtatva’19 & Revels’20
- Recognized for recovering Yatra’s transaction traffic, restoring merchant confidence and driving renewed business
- Spotlight Award for Best Performance – LeadSquared (2022)
- Core Committee Head (HRD) – MIT, Techtatva’19 & Revels’20
Timeline
Senior Technical Account Manager
Razorpay
10.2024 - 04.2025
Technical Account Manager
Razorpay
06.2023 - 09.2024
Product Support Engineer
LeadSquared
08.2022 - 06.2023
Associate Product Support
LeadSquared
10.2021 - 07.2022
Intern - Product Support
LeadSquared
04.2021 - 09.2021
B. Tech - Civil Engineering
Manipal Institute of Technology
12th & 10th Boards -
D.A.V. Public School