Summary
Work History
Education
Personal Information
Timeline
Generic

Anshika Nehali

O365 Consultant
Bangalore

Summary

I wish to obtain a challenging and creative project where I can exercise my technical knowledge to the fullest as well as develop them further. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Work History

Consultant - O365

Capgemini
- Current
  • Worked as identity access management team as L1/2 level of support where basic task is to create user ID and providing access to the users
  • Created/modified user account in O365
  • Working on general outlook issues like outlook configuration, outlook rule creations and shared mailbox configuration in outlook
  • Managing and prioritizing support tickets in a helpdesk system
  • Logging and documenting user-reported issues and resolutions
  • Providing first-level technical support to Exchange email users by addressing their issues and inquiries
  • This could involve troubleshooting email problems, password resets, and basic mailbox configuration
  • Handling user password resets and account unlocks, as well as enforcing security policies for password changes
  • Performing End-to-end migration and post patching activities.

Engineer - Cloud & Infra Management

Mindtree & LTIMindtree
  • Worked as identity access management team as L1 level of support where basic task is to create user ID and providing access to the users
  • Created/modified user account in O365
  • Working on general outlook issues like outlook configuration, outlook rule creations and shared mailbox configuration in outlook
  • Providing first-level technical support to Exchange email users by addressing their issues and inquiries
  • Managing and prioritizing support tickets in a helpdesk system
  • Logging and documenting user-reported issues and resolutions
  • Installing and configuring software updates, patches, and security fixes for Exchange servers to maintain system stability and security
  • Use PowerShell script to bulk mailbox permission and modification in DL
  • Handling user password resets and account unlocks, as well as enforcing security policies for password changes
  • Assisting users with configuring email clients (Outlook) to connect to the Exchange server, including setting up email accounts and ensuring proper synchronization
  • Handling users account for Creation/Reactivation/Deactivation
  • Creation and handling of P1 incidents: Create bridge calls and join in that call with the respective teams
  • Also made a record and documentation of scribing the incidents
  • Being on-call or available to respond to critical email system issues outside of regular working hours
  • These tasks may vary depending on the organization's size, complexity, and specific Exchange environment
  • L1 support Exchange Admins play a crucial role in ensuring that email services remain accessible and reliable for users
  • Provide Google Analytics, openDMP, Audience Builder and Bazaar Voice Access to the users
  • Analysed alerts of sites in Dynatrace, Mwatch and Grafana tools
  • If site is down and unplanned then create an incident as per site tier, if tier is T1 then created P1 incident
  • Disable monitoring scheduling for sites in Dynatrace and Grafana for planned deployments
  • Create presentation on team's Weekly and Monthly Progress Reports for client review.
  • Improved team productivity by providing technical guidance and mentoring junior engineers.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

Senior Representative Operational

Concentrix
  • Worked as technical representative & Dealing with Customer (via call and emails) and raise the request for relevant resolver team
  • (Creating case, doing troubleshoot steps and raising request for service order.) Worked on general outlook issues like outlook configuration, outlook rule creations, assign outlook retention policy
  • Installing and configuring software updates, patches, and security fixes for Exchange servers to maintain system stability and security
  • Outlook password prompt issues
  • Shared mailbox configuration in outlook
  • Hardware related issues of laptop and desktop like No Power, No Post, No Boot, BSOD, Wi-fi not working etc
  • Handling escalated incident and work order
  • 1st point of contact for our junior and new hires.

Technical Specialist

Altruist Technologies
  • Worked as L1 support for identity access management team on O365
  • Dealing with users (via call and emails) and raise the request for relevant resolver team
  • (Service Now SR or Incidence request) Created/modified user account, security groups, and distribution list to protect company proprietary information
  • Basic troubleshooting for DL, Mailbox configuration for end user, password for user account or generic account.

Customer Executive

Hinduja Global Solutions
  • Inbound processing - Dealing with Customer (via call and emails) and raise the request for relevant resolver team.

Jr. Assistant Engineer

Labs Guru Technologies Pvt. Ltd
  • Worked as L1 support for identity access management team on Exchange 2010 & 2013
  • Active directory & Exchange
  • Created/modified user account, security groups, and distribution list to protect company proprietary information
  • Maintained Microsoft Exchange e-mail accounts and public folder access through Microsoft Exchange System Manager or Through Active role server
  • Design and maintenance of Group Policy and management and support of Domain User Account in Active Directory Domain Servers
  • Use Custom PowerShell scripts to complete more complex tasks without permissions.

Education

UG - Electronics and communications engineering

Bansal Institute of Engineering and Technology, AKTU, Lucknow

Indian School Certificate (Class 12) - undefined

B.D.J.J.I. College Hazaribagh, Jharkhand Academic Council

Matriculation (Class 10) - undefined

Govt. Girls High School Hazaribagh, Jharkhand Academic Council

Personal Information

  • Father's Name: Mr. Om Prakash
  • Date of Birth: 01/15/93

Timeline

Consultant - O365

Capgemini
- Current

Engineer - Cloud & Infra Management

Mindtree & LTIMindtree

Senior Representative Operational

Concentrix

Technical Specialist

Altruist Technologies

Customer Executive

Hinduja Global Solutions

Jr. Assistant Engineer

Labs Guru Technologies Pvt. Ltd

UG - Electronics and communications engineering

Bansal Institute of Engineering and Technology, AKTU, Lucknow

Indian School Certificate (Class 12) - undefined

B.D.J.J.I. College Hazaribagh, Jharkhand Academic Council

Matriculation (Class 10) - undefined

Govt. Girls High School Hazaribagh, Jharkhand Academic Council

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Anshika NehaliO365 Consultant